orion78 said

Facebook or even youtube all appear privary error

Please explain the problem in detail. What happens? What is the exact error messages?

the passsword list is missing

If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again. ++++++++++++++++++++++++++++++++++++++++ Type about:preferences#security<enter> in the address bar. Look under Logins,

Note: For Firefox 56+ its; about:preferences#privacy Look under Forms & Passwords +++++++++++++++++++++++++++++++ Turn on Remember Logins. To check the passwords you have listed, press Saved Logins.

Press the Exceptions button and see what's inside.

FredMcD said

orion78 said

Facebook or even youtube all appear privary error

Please explain the problem in detail. What happens? What is the exact error messages?

Try Again Add Exception… Copy text to clipboard https://www.facebook.com/?ref=logo

Peer’s Certificate issuer is not recognized.

HTTP Strict Transport Security: true

HTTP Public Key Pinning: true

Certificate chain:

---

BEGIN CERTIFICATE-----

MIID6DCCAtCgAwIBAgIQAWRuhhQjw0CAzwqMYrSZ+TANBgkqhkiG9w0BAQsFADB7

MTgwNgYDVQQLDC9nZW5lcmF0ZWQgYnkgQVZHIEFudGl2aXJ1cyBmb3IgU1NML1RM

UyBzY2FubmluZzEcMBoGA1UECgwTQVZHIFdlYi9NYWlsIFNoaWVsZDEhMB8GA1UE

AwwYQVZHIFdlYi9NYWlsIFNoaWVsZCBSb290MB4XDTE5MDEyMTAwMDAwMFoXDTE5

MDQyMTEyMDAwMFowYTELMAkGA1UEBhMCVVMxCzAJBgNVBAgTAkNBMRMwEQYDVQQH

EwpNZW5sbyBQYXJrMRcwFQYDVQQKEw5GYWNlYm9vaywgSW5jLjEXMBUGA1UEAwwO

Ki5mYWNlYm9vay5jb20wWTATBgcqhkjOPQIBBggqhkjOPQMBBwNCAASdC0xipWYb

HnNUptLFW2y5yUNR25okNahjpvReJJNN2RN3ucR9Etgko5yBalMl0Ucv2nbPA7MA

0DxKr6rsE+fpo4IBSzCCAUcwHwYDVR0jBBgwFoAUDpW1mT/A7UKbrolSxHYgHqLI

p0gwHQYDVR0OBBYEFHuJ0e5qSOOrxQTuFkLbx9D8dJZbMIHHBgNVHREEgb8wgbyC

DiouZmFjZWJvb2suY29tgg8qLm1lc3Nlbmdlci5jb22CDiouZmFjZWJvb2submV0

gg1tZXNzZW5nZXIuY29tggsqLmZic2J4LmNvbYIOKi54ei5mYmNkbi5uZXSCCyou

ZmJjZG4ubmV0ggZmYi5jb22CCCouZmIuY29tghAqLm0uZmFjZWJvb2suY29tggxm

YWNlYm9vay5jb22CDioueHkuZmJjZG4ubmV0gg4qLnh4LmZiY2RuLm5ldDAOBgNV

HQ8BAf8EBAMCB4AwHQYDVR0lBBYwFAYIKwYBBQUHAwEGCCsGAQUFBwMCMAwGA1Ud

EwEB/wQCMAAwDQYJKoZIhvcNAQELBQADggEBAI2jx+yh7ZqqFBOWL7o4gIBxWEWt

VAi2m3y7By+9/EkOEV57E4q/Wb7hw+tFgUPUsCPOY6ewRwcF8ycDOOXfXbqQ/E2B

qldJmpHlnvUCcXu+8+Cx6/zpcoTfubnArcAWjn1X1XK4raEu8hoCXfHgZOCSoHEM

WYUYDvlnKr6By0l76QocB1EsL1GhzFm5wVMeE6sDWXpyGIQ5dC5+RbqctiAGhP27

cEIQjmdmjvAjH7Km+vOz1cIPgvKQpHgmknuUi3Q6R9cOxjtQray6IIMYTH1ugx3L

fle8nAwK92RYgF/wMzxdx51MKxoC+ghoT+uwf3Esl60Zit81PPmBLfQ7GVA=

---

END CERTIFICATE-----

Copy text to clipboard This is almost all page even mozilla support page

the passsword list is missing

If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again. ++++++++++++++++++++++++++++++++++++++++ Type about:preferences#security<enter> in the address bar. Look under Logins,

Note: For Firefox 56+ its; about:preferences#privacy Look under Forms & Passwords +++++++++++++++++++++++++++++++ Turn on Remember Logins. To check the passwords you have listed, press Saved Logins.

Press the Exceptions button and see what's inside.

after upgrade my old saved password list is missing i try to find old profile to look for the .json file ti import but fail to find

The issuer of this cert is: AVG Web/Mail Shield Root, AVG Web/Mail Shield, not Facebook. See

• Secure connection failed and Firefox did not connect
• Firefox 65 users with Avast/AVG installed plagued by certificate errors

I got the empty password list problem, which is extremely annoying.

I read that one advice is to disable sync (for fear that the cloud data has been deleted by the faulty Firefox instance).

Actually, since my Firefox had lost all its passwords, the sync password was lost as well, and it couldn't connect to the Sync server, thus preventing a deletion of the server's data. There was indeed a warning about not being connected to the sync server. An attempt of connection would ask for the password, which I didn't give at that step.

I checked the logins.json and key4.db files, they were present and didn't seem to be corrupted, however it was not possible to be sure.

Here is what I did to solve this very annoying problem : - Start Firefox with the profile choice option - Create a new profile and start Firefox - Setup the sync credentials (you must know your sync login and password, I retrieved them from another installation) - The new Firefox instance syncs (loads) data including the password list. - All the passwords were there. - Setup a master password (not synced apparently ?) - Exit this instance of Firefox - Copy key4.db and logins.json from the new profile to the older profile (overwrite the files) - Start the older profile where the password used to be lost : they are back there !

michelgre Please go to the top of any support.mozilla.org web page and use the Get Community Support link: https://support.mozilla.org/en-US/questions/new

Select the product for what the problem is (Firefox or whatever). Now select the category for the problem. At the bottom is Other.

Describe the problem in brief (one line). Then press <enter>. The website will display any prior posts that might help you. If nothing on the list can help, at the bottom press the button; None Of These Solve My Problem.

Now enter all the relative information on the problem. At the bottom of this, you can Add Images.

Under this is Troubleshooting Information. Please press the Share Data button. This will let us look at your system details. No Personal Information Is Collected.