Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Installation failure

  • 2 svar
  • 1 har dette problem
  • 1 visning
  • Seneste svar af elaia

more options

Firefox has crashed and uninstalled itself. I’ve made numerous attempts to download and reinstall it but I keep getting the following messages:

“extraction failed, can not open output file” and then...

“hmmm.... for some reason, we could not install Firefox. Choose ok to start over”

Look forward to support.

Firefox has crashed and uninstalled itself. I’ve made numerous attempts to download and reinstall it but I keep getting the following messages: “extraction failed, can not open output file” and then... “hmmm.... for some reason, we could not install Firefox. Choose ok to start over” Look forward to support.

Valgt løsning

HI, since you have not said what your installing to and made your question on a Phone, I have no idea.

This forum is for Desktop,laptops,notepads and if your having problems use this Full Version Installer : https://www.mozilla.org/firefox/all/


If wanting help with a phone : https://support.mozilla.org/en-US/

Læs dette svar i sammenhæng 👍 0

Alle svar (2)

more options

Valgt løsning

HI, since you have not said what your installing to and made your question on a Phone, I have no idea.

This forum is for Desktop,laptops,notepads and if your having problems use this Full Version Installer : https://www.mozilla.org/firefox/all/


If wanting help with a phone : https://support.mozilla.org/en-US/

more options

Hi, thankyou for your reply. My apologies I was installing to laptop. However the link you provided I was able to install immediately... so thankyou for your assistance.