Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Firefox crashes

  • 5 svar
  • 1 har dette problem
  • 5 visninger
  • Seneste svar af philipp

carolineld
carolineld
more options

Every time I open Firefox, I get the message 'Bad news first: This tab has crashed' on all my tabs. Clicking to restore does nothing. I've started in safe mode, reinstalled Firefox, etc and this still happens.

Every time I open Firefox, I get the message 'Bad news first: This tab has crashed' on all my tabs. Clicking to restore does nothing. I've started in safe mode, reinstalled Firefox, etc and this still happens.

Alle svar (5)

philipp
philipp
  • Moderator
more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

carolineld
carolineld Spørgsmålsstiller
more options

The only one beginning bp- is from last July: bp-89b27d65-f961-4e3d-9a39-0d8632160701

The most recent one is a week old, pre-dating this problem: 624df6c7-d891-4942-8737-ce440e1d6d95

I attach the message I get on every tab I try to open.

philipp
philipp
  • Moderator
more options

Do you happen to be a EMET user by any chance?

carolineld
carolineld Spørgsmålsstiller
more options

No, sorry.

philipp
philipp
  • Moderator
more options

your old crash report from half a year ago shows that EMET (Enhanced Mitigation Experience Toolkit) is running on your system though. if you don't have it installed intentionally, please uninstall the program through your system control panel...