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my Firefox account is locked how to unlock it ?

  • 3 odpovědi
  • 2 mají tento problém
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  • Poslední odpověď od philipp

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i tried to sign to my Firefox account i put the password correctly , they send me conformation code to my email but my email was blocked as it hasn't been used for long time , i reactivate it ,i tried to sign again to my Firefox account but they told me its locked as there conformation email was sent back ,so how to unlock it pleas  ?

i tried to sign to my Firefox account i put the password correctly , they send me conformation code to my email but my email was blocked as it hasn't been used for long time , i reactivate it ,i tried to sign again to my Firefox account but they told me its locked as there conformation email was sent back ,so how to unlock it pleas ?

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hi moh_alkhteeb, if your mail account is active again you should try to sign into your firefox account again after 24 hours have passed. then the lock will most likely have been lifted.

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I waited for far more than 24 hours, but the lock has not been lifted. How to proceed now?

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does the email address exist and can it receive incoming mails ithout issue? if so, please file a bug at https://bugzilla.mozilla.org/enter_bug.cgi?product=Cloud%20Services&component=Server:%20Firefox%20Accounts&format=__default__ if the lock doesn't get lifted automatically.