Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

I have problems accessing the email as "Authentication failed"..I did create a Master password

  • 3 odpovědi
  • 1 má tento problém
  • 4 zobrazení
  • Poslední odpověď od christ1

dgrossu
dgrossu
more options

I had to open a new account by using the same address and yet I can not create a Master password. When I try to access the emails, I receive the message "Authentication failed". The message says: Sending of password for user dgrossu1 did not succeed. Mail server pop3.cogeco.ca responded Authentication failed. " I contacted the internet provider and they said that they do not know how to solve such issues.

I had to open a new account by using the same address and yet I can not create a Master password. When I try to access the emails, I receive the message "Authentication failed". The message says: Sending of password for user dgrossu1 did not succeed. Mail server pop3.cogeco.ca responded Authentication failed. " I contacted the internet provider and they said that they do not know how to solve such issues.

Všechny odpovědi (3)

christ1
christ1
  • Top 25 Contributor
more options
I can not create a Master password.

The master password protects any account passwords you told Thunderbird to remember. See http://kb.mozillazine.org/Master_password

I suppose this isn't exactly what you wanted to do.

When I try to access the emails, I receive the message "Authentication failed".

Verify your credentials via webmail.

dgrossu
dgrossu Autor dotazu
more options

maybe there is a mistake somewhere else.. I can not see any email in Thunderbird..the authentication fails all the time (both send and receive)..although there is a Master password created it does not work when accessing the email.

christ1
christ1
  • Top 25 Contributor
more options

You don't use the master password to access your mail. For that you need your account password.

Thunderbird prompts you once upon startup to enter your master password. This will make any stored account passwords accessible.

You can try to reset the account password in case you told Thunderbird to remember it. http://kb.mozillazine.org/Setting_and_changing_email_passwords