Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

I change my server settings, but changes not stored, next time I open old ones are back.

  • 4 odpovědi
  • 2 mají tento problém
  • 1 zobrazení
  • Poslední odpověď od Joe.K

more options

Recently my ISP (dslextreme.com) notified me that I needed to change my incoming and outgoing mail server names. They had been using a gmail system and are changing. The settings will become mandatory June 1, so I presume that in the meantime they are using a dual set of servers. I changed the server names and everything appeared to be working. Looking at the Thunderbird troubleshooting page the new server names showed up. But as soon as I closed and re-opened Thunderbird, the old settings were back. I checked to see if the permissions were wrong on the profile (I'm on a Mac running Yosemite). Not clear, but when I tried changing them on one of the e-mail accounts (I have 3) it didn't make any difference. I tried changing things using the account setting menu item, rather than the left-hand accounts display. No difference. What is going on?

Recently my ISP (dslextreme.com) notified me that I needed to change my incoming and outgoing mail server names. They had been using a gmail system and are changing. The settings will become mandatory June 1, so I presume that in the meantime they are using a dual set of servers. I changed the server names and everything appeared to be working. Looking at the Thunderbird troubleshooting page the new server names showed up. But as soon as I closed and re-opened Thunderbird, the old settings were back. I checked to see if the permissions were wrong on the profile (I'm on a Mac running Yosemite). Not clear, but when I tried changing them on one of the e-mail accounts (I have 3) it didn't make any difference. I tried changing things using the account setting menu item, rather than the left-hand accounts display. No difference. What is going on?

Všechny odpovědi (4)

more options

Just leave the existing (and still working) account alone for the time being. Create a new account with the new settings. Does this work?

more options

No, it doesn't. I can set up the account while Thunderbird is open, but then I can also change my server settings under the same conditions. The problem is that the changes are not saved. When I close Thunderbird and re-open it, the settings go back to what they were previously, and the new account disappears. It seems that since I last changed settings or set up new accounts, something in Thunderbird has changed so that it is blocking the saving of new information in the profile file. BTW--I notice that in my Mail & Newsgroups window, LH sidebar, each of the accounts has a little lock symbol by it, which may be related to my problem. Also, when I set up the new account it did make an new folder in the profile Mail folder, and now I have no access to the contents of it (i.e. the Inbox and Sent with a test e-mail in each). Clearly this is some kind of locking/permissions/assess problem in Thunderbird.

Upravil uživatel Joe.K dne

more options

re :I notice that in my Mail & Newsgroups window, LH sidebar, each of the accounts has a little lock symbol by it

Do not worry about that padlock icon. This means that those mail accounts are using a secure connection and has nothing to do with permissions.

more options

Thanks, one less blind alley to go down.