Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

FF Desktop-36.01-Unable To Download Videos or Screenshot using Addons

  • 8 odpovědí
  • 11 má tento problém
  • 13 zobrazení
  • Poslední odpověď od Funkyecat

more options

Upgraded to 36.01 last night.

Tried using DownloadHelper for YouTube downloading and Awesome Screenshots for screenshots.

Plugins work, but once the process for downloading/saving to hard drive occurs nothing is downloaded/saved.

I have completed a FF Refresh and reloaded both plugins, same issue.

I have restarted the computer and issue remains.

Upgraded to 36.01 last night. Tried using DownloadHelper for YouTube downloading and Awesome Screenshots for screenshots. Plugins work, but once the process for downloading/saving to hard drive occurs nothing is downloaded/saved. I have completed a FF Refresh and reloaded both plugins, same issue. I have restarted the computer and issue remains.

Zvolené řešení

Hi tbohannon, there is a problem with the old version of DownloadHelper in Firefox 36. They are working on a new version, which you can download and help test from this discussion page:

https://groups.google.com/forum/#!forum/video-downloadhelper-5

Přečíst dotaz v kontextu 👍 1

Všechny odpovědi (8)

more options

Have you contacted the support sites of those programs?


Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.10 Adobe PDF Plug-In For Firefox and Netscape 10.1.13

Having more than one version of a program may cause issues.

more options

These are disabled as there is no method to remove them in Extensions.

more options

Plugins are programs that are found on your computer.

Check the programs that are on your computer

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.

more options

But I pretty sure this is not what is blocking downloads from DownloadHelper and Awesome Screenshot...I installed FireShot and YouTube Enhancer Plus and they are working...so I am thinking this something with the updates of FF 36.01 breaking these two Extensions.

I use these extension every day multiple times a day and they were working fine before I upgrade FF to 36.01.

more options

FF36.03 removed ability to enable javascript. Cannot access 'speedtest.net'

more options

Zvolené řešení

Hi tbohannon, there is a problem with the old version of DownloadHelper in Firefox 36. They are working on a new version, which you can download and help test from this discussion page:

https://groups.google.com/forum/#!forum/video-downloadhelper-5

more options

Hi Funkyecat, would you mind starting a new question with your system information? Also, if JavaScript is truly disabled it will be reported to you on about half the sites on the web. Are you seeing it everywhere?

To start a new question:

https://support.mozilla.org/questions/new/desktop/websites

If the suggested articles are not useful, keep scrolling down to continue with the new question form.

Also just for the record, you can enable/disable JavaScript globally in Firefox using this approach:

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the search box above the list, type or paste javas and pause while the list is filtered

(3) If the javascript.enabled preference is bolded and user set to false, double-click it to toggle it back to true. If it was already true, the problem lies elsewhere.

more options

The prolem wasn't javascript. when you check plug-ins (Tools>add-ins.plug-ins)- Shockwave flash and others were set as inactive under the new Firefox), When activated all was fine.