Videos will not load in Firefox only. Have reinstalled, restored, etc.
Videos (from YouTube, Facebook, websites, etc.) will not load in Firefox. I've tried reinstalling Firefox, restoring all settings to default, disabling all addons, extensions, etc. When I try to load a video, a dark rectangle appears where the video should and my cursor just shakes. In Chrome, Internet Explorer, etc. the videos load and play with no problems, no hesitation, so it must be some setting or some bad file with Firefox, but I feel like I've tried everything.
I'm using Windows 7 on an HP laptop. I've checked my Firefox settings against those on my desktop PC and can find no variances. This problem is driving me mad, so please help.....
Thanks.
All Replies (4)
Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
- Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
- In the Firefox options window click the Advanced tab, then select "General".
- In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
- Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
You can also disable hardware acceleration in Flash:
Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).
To disable hardware acceleration in Flash Player:
- Go to this Adobe Flash Player Help page.
- Right-click on the Flash Player logo on that page.
- Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
- Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.
The image "fpSettings1.PNG" does not exist.
- Remove the check mark from Enable hardware acceleration.
- Click Close to close the Adobe Flash Player Settings Window.
- Restart Firefox.
This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.
Did this fix your problems? Please report back to us!
Thank you.
I suggest you use Firefox, and go to the Adobe - Flash Player test page.
It's working now, fingers crossed it continues!!! I finally just disabled every add-on, extension, plug-in, etc. all at once and then reinstalled the Flash player. Success!! Now I'm going to try enabling the extras, one by one. And holding my breath.
Good work, and good luck.