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Firefox crashes everywhere, even in safe mode

  • 1 reply
  • 5 have this problem
  • 5 views
  • Last reply by cor-el

Mairoula
Mairoula
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Hi, before i start, i want you to know, i follow all the steps on your troubleshooting solutions and none works for me. Firefox refuse to open and cause problem even to my windows wich make them refuse to open sometime, i use safe mode windows with F8 but the problem continuous. I would like to mention that before mozilla start crashes never had problem with my windows. All plugins are disable, i even unistall many of them, i can't put any other plugin. I try to open firefox and might work 1 time of 10 tries always showing me an error that crash on start up and have to make restart on it over and over again. And the best part is that on the last crash, mozilla file disappear from startup menu and i also lost the safe mode i used to open, it exist only to program files without the safe mode firefox. One more thing, everytime i am closing a file and firefox is open, close with it without me pushing the exit button.

Hi, before i start, i want you to know, i follow all the steps on your troubleshooting solutions and none works for me. Firefox refuse to open and cause problem even to my windows wich make them refuse to open sometime, i use safe mode windows with F8 but the problem continuous. I would like to mention that before mozilla start crashes never had problem with my windows. All plugins are disable, i even unistall many of them, i can't put any other plugin. I try to open firefox and might work 1 time of 10 tries always showing me an error that crash on start up and have to make restart on it over and over again. And the best part is that on the last crash, mozilla file disappear from startup menu and i also lost the safe mode i used to open, it exist only to program files without the safe mode firefox. One more thing, everytime i am closing a file and firefox is open, close with it without me pushing the exit button.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:

If you can't open Firefox then see: