Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't access scheduler in US Airways site

  • 2 replies
  • 4 have this problem
  • 3 views
  • Last reply by cor-el

almavoss
almavoss
more options

I fill out all of the info to book a flight and then click on search and nothing happens. Websites for other airlines work fine. I called US Airways and they said there is some setting in Firefox that is preventing my access to the scheduling search. I tried the access from Internet explorer and all worked fine. But I want to use Firefox. Help.

I fill out all of the info to book a flight and then click on search and nothing happens. Websites for other airlines work fine. I called US Airways and they said there is some setting in Firefox that is preventing my access to the scheduling search. I tried the access from Internet explorer and all worked fine. But I want to use Firefox. Help.

All Replies (2)

Madasan
Madasan
  • Moderator
  • Administrador
more options

Hi almavoss,

Does the scheduling window appear as a pop-up? It might be that you have pop-up blocker on and that is preventing the window from showing up.

You can find more info in this support article. Try to disable pop-up blockers and let me know if it works.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.

Modified by cor-el