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printer not activated error code 20 after updating firefox to v13

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  • Last reply by akeim1

akeim1
akeim1
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I updated to firefox 13.0.1 and getting printer not activated error code 20. checked printer and it's set as default. nothing else has changed and I CAN print in IE, word, .pdf files etc. just not from firefox. I've even uninstalled and reinstalled the printer with same result  :( is firefox forcing me to move to chrome or IE??

I updated to firefox 13.0.1 and getting printer not activated error code 20. checked printer and it's set as default. nothing else has changed and I CAN print in IE, word, .pdf files etc. just not from firefox. I've even uninstalled and reinstalled the printer with same result :( is firefox forcing me to move to chrome or IE??

Chosen solution

tried that and didn't work. :( 

I did a system restore to the evening before (when it worked perfectly) and working fine now.  lesson learned: don't fix what's not broken!
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the-edmeister
the-edmeister
  • Moderator
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Currently you have two versions of your printer software being recognized by Firefox. Is the (2) printer selected in the Printer - Name dialog box??
print.printer_HP_Officejet_6500_E709n_Series.print....
print.printer_HP_Officejet_6500_E709n_Series_(2).print....


See this:
http://kb.mozillazine.org/Problems_printing_web_pages

akeim1
akeim1 Question owner
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Chosen Solution

tried that and didn't work. :( 

I did a system restore to the evening before (when it worked perfectly) and working fine now.  lesson learned: don't fix what's not broken!