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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by cor-el

PattiPics
PattiPics
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it won't open - when I right click on the firefox icon it says it is open and shows my home page location however nothing opens in the window and I can not access any of the firefox tools since the page will not show - and now it gives me a crash report everytime - I updated plugins - however I removed ghostery and ad-block yesterday before this started

it won't open - when I right click on the firefox icon it says it is open and shows my home page location however nothing opens in the window and I can not access any of the firefox tools since the page will not show - and now it gives me a crash report everytime - I updated plugins - however I removed ghostery and ad-block yesterday before this started

All Replies (2)

John99
John99
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The crash info does not seem to be as I would expected from a Fifefox crash report submission.

What are you using firefox on when it crashes ? is it a Windows 64bit computer, the same one you are using to write these messages ?

Have you read firefox crashes that explains how to submit crash reports and obtain the crash ID it is a long number, ( actually as string of letters and numbers) if it has been submitted it is prefixed with bp and it will end with numbers which are a date code.

(Presumably something else is processing your crash reports rather than them being submitted to firefox)

Two things you may try are

  1. update to the current release firefox 9
    you appear to be using firefox 8
    • use getfirefox.com from Internet explorer to download the Firefox installer
      do NOT use any options offering to remove personal settings
  2. read the article I linked to above and follow the advice such as, try updating everything, use safe mode and try to check for malware
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You posted the crash date and time (Mon Jan 30 2012 14:46:24:0 GMT) instead of the crash GUID (bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx)

You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See: