We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

trying to upgrade, but firefox is saying that I still need the upgrade and already did it

  • 1 reply
  • 4 have this problem
  • 3 views
  • Last reply by cor-el

more options

I got the upgrade for Firefox, but it is still giving me this message and did it twice. What do I need to do to get rid of this message?


 	  URGENT!

Your version of Firefox is no longer protected against online attacks. Get the upgrade - it’s fast and free!

I got the upgrade for Firefox, but it is still giving me this message and did it twice. What do I need to do to get rid of this message? URGENT! Your version of Firefox is no longer protected against online attacks. Get the upgrade - it’s fast and free!

All Replies (1)

more options

The Firefox 3.5.x branch has reached end-of-life and is no longer maintained. You will no longer receive security updates.

You can update Firefox via "Help > Check for Updates or download and install the latest Firefox 3.6.x or 4.0.x version.


If you have problems with updating then best is to download the full version and uninstall the currently installed version.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.