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Firefox keeps telling me to update but won't give me access to the update. Why?

  • 1 reply
  • 10 have this problem
  • 8 views
  • Last reply by cor-el

lamlaw
lamlaw
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Twice, I have received an update notice, telling me to update to 3.6.13; I say okay, then I get a block which says it's connecting to the server and that goes on for hours without accomplishing anything. I tried just downloading the 3.6.13, but when I try to put the icon in my applications folder I get a message which says this action cannot be completed because you don't have permission to access certain items.

What gives?

Twice, I have received an update notice, telling me to update to 3.6.13; I say okay, then I get a block which says it's connecting to the server and that goes on for hours without accomplishing anything. I tried just downloading the 3.6.13, but when I try to put the icon in my applications folder I get a message which says this action cannot be completed because you don't have permission to access certain items. What gives?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.