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Thunderbird emails do not display in Tab, but OK in new window & safe mode

  • 5 replies
  • 3 have this problem
  • 231 views
  • Last reply by curtesser

curtesser
curtesser
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I am using Thunderbird 78.0 32-bit. Everything worked fine yesterday. My Thunderbird was updated to 78.0 last night. This morning when I open an email in a new tab, the subject line is there but the email is blank. If I open an email in a new window, it opens properly. If I use T-bird in safe mode, emails display properly in a new tab. I have no add-ons, and the issue still occurs if I turn off my security software. Windows 10 v1909 updates were installed earlier this week, but I think this is an issue with 78.0 (updated last night).

I am using Thunderbird 78.0 32-bit. Everything worked fine yesterday. My Thunderbird was updated to 78.0 last night. This morning when I open an email in a new tab, the subject line is there but the email is blank. If I open an email in a new window, it opens properly. If I use T-bird in safe mode, emails display properly in a new tab. I have no add-ons, and the issue still occurs if I turn off my security software. Windows 10 v1909 updates were installed earlier this week, but I think this is an issue with 78.0 (updated last night).
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All Replies (5)

sfhowes
sfhowes
  • Top 10 Contributor
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See this topic: https://support.mozilla.org/en-US/questions/1295214

curtesser
curtesser Question owner
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sfhowes - your reply on Mozillazine support page worked. Thanks again. "If it works in safe mode, try this: start in safe mode, check 'Reset toolbars and controls', click 'Make changes and restart'."

kruton
kruton
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Yep, same problem and that fixed it for me. Thanks.

JayDee
JayDee
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Chosen Solution

...and me.

curtesser
curtesser Question owner
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curtesser said
sfhowes - your reply on Mozillazine support page worked. Thanks again. "If it works in safe mode, try this: start in safe mode, check 'Reset toolbars and controls', click 'Make changes and restart'."

This is the solution that worked for me.