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Cannot manually create an account on OS X Catalina

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by hanas

hanas
hanas
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I just installed TB 68.3.1 on OS X Catalina. I have two email accounts. One email address was recognized and configured automatically without any problem. The other however needs to be configured manually. After I type in all the server info and click Re-test it successfully finds the settings. Then when I click Done, a window appears with the following error message: "Error creating account. Programming bug. Assertion failed, see log." Restarting TB or even the computer didn't help. What can I do? Here is the error log:

2020-01-02 17:13:45 mail.setup ERROR Error creating account. ex=Programming bug. Assertion failed, see log., stack=Exception@chrome://messenger/content/accountcreation/util.js:147:3 NotReached@chrome://messenger/content/accountcreation/util.js:159:13 assert@chrome://messenger/content/accountcreation/util.js:19:11 needed@chrome://messenger/content/accountcreation/emailWizard.js:2076:5 open@chrome://messenger/content/accountcreation/emailWizard.js:2134:23 onCreate@chrome://messenger/content/accountcreation/emailWizard.js:1888:30 oncommand@chrome://messenger/content/accountcreation/emailWizard.xul:1:20 log4moz.js:769

append resource:///modules/gloda/log4moz.js:769 

   log resource:///modules/gloda/log4moz.js:419
   error resource:///modules/gloda/log4moz.js:427
   onCreate chrome://messenger/content/accountcreation/emailWizard.js:1901
   oncommand chrome://messenger/content/accountcreation/emailWizard.xul:1
I just installed TB 68.3.1 on OS X Catalina. I have two email accounts. One email address was recognized and configured automatically without any problem. The other however needs to be configured manually. After I type in all the server info and click Re-test it successfully finds the settings. Then when I click Done, a window appears with the following error message: "Error creating account. Programming bug. Assertion failed, see log." Restarting TB or even the computer didn't help. What can I do? Here is the error log: 2020-01-02 17:13:45 mail.setup ERROR Error creating account. ex=Programming bug. Assertion failed, see log., stack=Exception@chrome://messenger/content/accountcreation/util.js:147:3 NotReached@chrome://messenger/content/accountcreation/util.js:159:13 assert@chrome://messenger/content/accountcreation/util.js:19:11 needed@chrome://messenger/content/accountcreation/emailWizard.js:2076:5 open@chrome://messenger/content/accountcreation/emailWizard.js:2134:23 onCreate@chrome://messenger/content/accountcreation/emailWizard.js:1888:30 oncommand@chrome://messenger/content/accountcreation/emailWizard.xul:1:20 log4moz.js:769 append resource:///modules/gloda/log4moz.js:769 log resource:///modules/gloda/log4moz.js:419 error resource:///modules/gloda/log4moz.js:427 onCreate chrome://messenger/content/accountcreation/emailWizard.js:1901 oncommand chrome://messenger/content/accountcreation/emailWizard.xul:1

Chosen solution

I have seen a report of this being fixed in 72b2, so it may appear in the next version in the 68 branch this month. In the meantime, try adding the account offline (File/Offline/Work Offline), and after entering your credentials, click Continue, then Advanced config. to enter the settings manually. After the account is added, go back online.

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All Replies (2)

sfhowes
sfhowes
  • Top 25 Contributor
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Chosen Solution

I have seen a report of this being fixed in 72b2, so it may appear in the next version in the 68 branch this month. In the meantime, try adding the account offline (File/Offline/Work Offline), and after entering your credentials, click Continue, then Advanced config. to enter the settings manually. After the account is added, go back online.

hanas
hanas Question owner
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Thanks so much for the info. I ended up installing the 72b2 version and it fixes the issue. Thanks again!