Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Get strange page when attempting to disp[lay email from Search

  • 4 replies
  • 1 has this problem
  • 22 views
  • Last reply by Johanus

Johanus
Johanus
more options

running current Thunderbird in WIN 7 PRO. When attempting to display an email from a global search result I get a strange page that I can't make any sense of (see attached screen capture). What is this? I just want to see the email I've chosen from among the search results list.

running current Thunderbird in WIN 7 PRO. When attempting to display an email from a global search result I get a strange page that I can't make any sense of (see attached screen capture). What is this? I just want to see the email I've chosen from among the search results list.
Attached screenshots

Chosen solution

Try rebuilding the global search index:

https://support.mozilla.org/en-US/kb/rebuilding-global-database

Read this answer in context 👍 1

All Replies (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Help menu > troubleshooting information and click the about:Memory you will see the page.

Try restarting Thunderbird with add-ons disabled from the help menu. See if one of them might be a problem child.

Johanus
Johanus Question owner
more options

Thanks for the suggestion, Matt. "Safe Mode" does not help. Get same memory diagnostic screen, not the email from search list.

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

Try rebuilding the global search index:

https://support.mozilla.org/en-US/kb/rebuilding-global-database

Johanus
Johanus Question owner
more options

Excellent hint! Rebuilding the global search index cleared up the problem. Thanks you very much!