I cannot sync my account on all my devices so I can't port bookmarks to new phone. The syncing process starts but then fails.
I just installed Lineage OS 15.1 on a new phone and tried to sync my bookmarks. Even though the account did get connected successfully the syncing doesn't go through. I subsequently noticed that all my devices have not managed to sync passwords during the last week. (Hovering above the sync button on firefox@Linux says last sync Mar 12). But if I click to manage my account all accounts appear to have synced recently (because I have been trying to).
I looked at about:sync-log (can only access from Linux) and I get the messages below (among a bigger wall of text): __________________________________________________________________________________________
1521487716384 Sync.BrowserIDManager DEBUG Successfully got a sync token
1521487716384 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77308261/
1521487716386 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile
1521487716386 FirefoxAccounts DEBUG getOAuthToken enter
1521487716392 FirefoxAccounts TRACE getCachedToken returning cached token
1521487716392 FirefoxAccounts DEBUG getOAuthToken returning a cached token
1521487716394 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile
1521487716394 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed)
1521487716394 Services.Common.RESTRequest TRACE HTTP Header accept: application/json
1521487716394 Services.Common.RESTRequest TRACE HTTP Header if-none-match: "6843a26c2edad1262bbb6d9ceed3d025391a0c4a-gzip"
1521487716396 Sync.BrowserIDManager DEBUG Cluster value = https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77308261/
1521487716396 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network
1521487716396 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed
1521487716398 Sync.ErrorHandler ERROR Sync encountered a login error
1521487716400 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1521487716402 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule)
1521487716406 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network (resource://services-sync/service.js:845:15) JS Stack trace: onNotify@service.js:845:15
1521487716408 Sync.Service DEBUG Not syncing: login returned false.
1521487716412 Sync.ErrorHandler DEBUG Addons installed: 3
1521487716412 Sync.ErrorHandler DEBUG - Privacy Badger, version 2018.2.5, id jid1-MnnxcxisBPnSXQ@jetpack
1521487716412 Sync.ErrorHandler DEBUG - HTTPS Everywhere, version 2018.3.13, id https-everywhere@eff.org
1521487716414 Sync.ErrorHandler DEBUG - uBlock Origin, version 1.15.18, id uBlock0@raymondhill.net __________________________________________________________________________________________
There is a network error message in there but I know my network is working because I am able to log in to my account using the browser as well as from clicking manage account from preferences. I also got this bug in safe mode so it's not because of the addons, here are the safe mode logs:
__________________________________________________________________________________________ 1521488723284 Sync.BrowserIDManager DEBUG Successfully got a sync token
1521488723286 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77308261/
1521488723290 FirefoxAccounts TRACE not checking freshness of profile as it remains recent
1521488723292 Sync.BrowserIDManager DEBUG Cluster value = https://sync-516-us-west-2.sync.services.mozilla.com/1.5/77308261/
1521488723292 Sync.Status DEBUG Status.login: success.login => error.login.reason.network
1521488723292 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed
1521488723292 Sync.ErrorHandler ERROR Sync encountered a login error
1521488723294 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1521488723296 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule)
1521488723300 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network (resource://services-sync/service.js:845:15) JS Stack trace: onNotify@service.js:845:15
1521488723300 Sync.Service DEBUG Not syncing: login returned false.
1521488723304 Sync.ErrorHandler DEBUG Addons installed: 0 __________________________________________________________________________________________
Additionally when I go to log in at https://www.mozilla.org/en-GB/firefox/accounts/ the webpage automatically finds my account and shows relevant information so again I don't think there's something wrong with my network.
P.S. I am in safe more when creating this bug report and adding Troubleshooting information.
Modified by Karsus
Chosen solution
The solution to the problem was to create a new firefox account and sync all my devices through it - which worked. I don't know what happened and my account suddenly couldn't sync :( I 'll have to delete the old one now.
Read this answer in context 👍 0All Replies (5)
Hi, did you get a A/V or Firewall update before this issue ? Please check your A/V or Firewall support forum to see if others have this issue and what is going on if there is. Manually update those programs please and reboot.
Please let us know if this solved your issue or if need further assistance.
This is all I have on Sync :
- https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer
- https://support.mozilla.org/en-US/products/firefox/sync
- https://support.mozilla.org/en-US/kb/how-do-i-choose-what-types-information-sync-firefox
- https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips
- https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts
Pkshadow said
Hi, did you get a A/V or Firewall update before this issue ? Please check your A/V or Firewall support forum to see if others have this issue and what is going on if there is. Manually update those programs please and reboot. Please let us know if this solved your issue or if need further assistance.
Thank you for the reply. I don't have antivirus or firewall installed at all on my computer or mobile phone. Moreover the issue affects all my devices !! From different networks (wifi + 3G ).
Modified by Karsus
Pkshadow said
This is all I have on Sync :
- https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer
- https://support.mozilla.org/en-US/products/firefox/sync
- https://support.mozilla.org/en-US/kb/how-do-i-choose-what-types-information-sync-firefox
- https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips
- https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts
Hello, I have checked those information. Unfortunately they don't say anything about how to troubleshoot the sync process once something doesn't work as it should - like in this case. I am following the proper steps when trying to sync my devices.
Moreover in the new lineageos phone the sync fails and the options to define what to sync and what not never get un-greyed_out.
Chosen Solution
The solution to the problem was to create a new firefox account and sync all my devices through it - which worked. I don't know what happened and my account suddenly couldn't sync :( I 'll have to delete the old one now.