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Faulting application name: plugin-container.exe - Firefox does not start or allow starting in safe mode

  • 4 replies
  • 3 have this problem
  • 12 views
  • Last reply by FredMcD

xavierg1979
xavierg1979
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Firefox does not start and cannot open in safe mode.


Below is from eventviewer: Faulting application name: plugin-container.exe, version: 49.0.0.6103, time stamp: 0x57dc3c7a Faulting module name: mozglue.dll, version: 49.0.0.6103, time stamp: 0x57dc375b Exception code: 0x80000003 Fault offset: 0x0000ecb1 Faulting process id: 0xa8 Faulting application start time: 0x01d214cc7b0826a5 Faulting application path: C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe Faulting module path: C:\Program Files (x86)\Mozilla Firefox\mozglue.dll Report Id: b9180f63-80bf-11e6-830f-ac7ba1719d54

Firefox does not start and cannot open in safe mode. Below is from eventviewer: Faulting application name: plugin-container.exe, version: 49.0.0.6103, time stamp: 0x57dc3c7a Faulting module name: mozglue.dll, version: 49.0.0.6103, time stamp: 0x57dc375b Exception code: 0x80000003 Fault offset: 0x0000ecb1 Faulting process id: 0xa8 Faulting application start time: 0x01d214cc7b0826a5 Faulting application path: C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe Faulting module path: C:\Program Files (x86)\Mozilla Firefox\mozglue.dll Report Id: b9180f63-80bf-11e6-830f-ac7ba1719d54

Chosen solution

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

If there is a problem, start your Computer in safe mode and try again.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

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All Replies (4)

FredMcD
FredMcD
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Chosen Solution

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

If there is a problem, start your Computer in safe mode and try again.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

porchia
porchia
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Having issue with mozglue.dll as well on a Windows PC

System 

 - Provider 

  [ Name]  Application Error 

 - EventID 1000 

  [ Qualifiers]  0 

  Level 2 

  Task 100 

  Keywords 0x80000000000000 

 - TimeCreated 

  [ SystemTime]  2016-09-30T10:50:06.000000000Z 

  EventRecordID 108328 

  Channel Application 
   Security

- EventData 

  plugin-container.exe 
  45.3.0.6050 
  5796f242 
  mozglue.dll 
  45.3.0.6050 
  5796e33f 
  80000003 
  0000ec2e 
  1c04 
  01d21a69c355e242 
  C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe 
  C:\Program Files (x86)\Mozilla Firefox\mozglue.dll 
  a596e34c-86fb-11e6-b6ed-8851fb54f252

Also including crash reports for more information bp-876ee045-be7f-41a6-a3cf-fd4d02160930 9/30/2016 8:57 AM 

bp-050c5620-7954-4531-a56a-b54c32160913 9/13/2016 8:39 AM
bp-a28dca16-eeaa-4ec9-8849-20aed2160909 9/9/2016 9:20 AM
bp-7f746f49-c4cc-4022-ad56-ed07a2160825 8/25/2016 3:39 PM
bp-a4afc224-753c-46f5-b58b-ba3632160808 8/8/2016 9:38 AM
bp-d1489bbe-348a-4d7f-84d8-f67bd2160706 7/6/2016 4:02 PM
bp-160d08bf-f55b-4e10-904d-188b32160930 7/6/2016 4:02 PM
bp-8ce6ed9b-7b97-4739-9f7d-02ff12160602 6/2/2016 4:31 PM
FredMcD
FredMcD
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Most of the reports are too old to be useful.

bp-876ee045-be7f-41a6-a3cf-fd4d02160930

Signature: OOM | small

Product Firefox Release Channel esr Version 45.3.0esr Build ID 20160725105554 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Total Virtual Memory 4,294,836,224 bytes (4 GB)

Available Virtual Memory 193,040,384 bytes (184.1 MB)

Available Page File 6,071,513,088 bytes (5.65 GB)

Available Physical Memory 370,851,840 bytes (353.67 MB)

System Memory Use Percentage 95

Attention Sumo's there are 30 related bug reports

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FredMcD
FredMcD
more options

Update/disable LastPass

Update/disable ActivIdentity