We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 3 have this problem
  • 5 views
  • Last reply by FredMcD

Eschaton718
Eschaton718
more options

Crash ID: bp-0debdfc5-9917-45c6-b4c3-e67eb2160131

Starting a couple days ago Firefox would crash when I tried to open it, but would only do it once or twice then work normally. Then after a few times I had to restart my computer to get it to launch, and now it simply won't launch at all. I've gone through the troubleshooting steps and tried starting in safe mode, and refreshing, and neither worked. I haven't changed any settings on my computer, or installed any new programs

Crash ID: bp-0debdfc5-9917-45c6-b4c3-e67eb2160131 Starting a couple days ago Firefox would crash when I tried to open it, but would only do it once or twice then work normally. Then after a few times I had to restart my computer to get it to launch, and now it simply won't launch at all. I've gone through the troubleshooting steps and tried starting in safe mode, and refreshing, and neither worked. I haven't changed any settings on my computer, or installed any new programs

All Replies (1)

FredMcD
FredMcD
more options

Product Firefox Version 44.0 Build ID 20160123151951 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

Signature std::_Tree<T>::_Lbound

No cause is listed in this report. Do you have other crash reports past few days?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.