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Firefox crashes seconds after loading

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by jhall

jhall
jhall
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Hello,

I didn't install any new drives, hardware, etc. I was simply browsing the web yesterday and today when I boot up my PC and load Firefox it crashes just after a few seconds of being open. I tried the below as suggested in other threads to no avail. Any suggestions?

1. Scanned with Malwarebytes' Anti-Malware 2. Uninstalled Firefox, then manually removed files here AppData\Local\Mozilla\Firefox\Profiles 3. Tried updating Adobe flash player 4. Tried in safe mode, still crashes after a few seconds 5. Disabled hardware acceleration

Here are my recent crash IDs:

bp-862a382f-84a9-4558-8465-a8e4e2151221 bp-8126347f-86ea-47c4-993a-ca22b2151221 bp-a1380990-f2f2-4682-933c-5b09f2151221

Thanks!

Hello, I didn't install any new drives, hardware, etc. I was simply browsing the web yesterday and today when I boot up my PC and load Firefox it crashes just after a few seconds of being open. I tried the below as suggested in other threads to no avail. Any suggestions? 1. Scanned with Malwarebytes' Anti-Malware 2. Uninstalled Firefox, then manually removed files here AppData\Local\Mozilla\Firefox\Profiles 3. Tried updating Adobe flash player 4. Tried in safe mode, still crashes after a few seconds 5. Disabled hardware acceleration Here are my recent crash IDs: bp-862a382f-84a9-4558-8465-a8e4e2151221 bp-8126347f-86ea-47c4-993a-ca22b2151221 bp-a1380990-f2f2-4682-933c-5b09f2151221 Thanks!

Chosen solution

hi, thanks for providing those crash ids. this seems to be triggered by a nvidia component on your system in firefox 43. please go into your system control panel & look out for installed nvidia software named network access manager or forceware network manager - in case you have it present, please try to remove it and see if you can get firefox to start normally again afterwards.

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All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Sorry to hear about the crashes and thank you for the reports.

These seem to be caused by a conflict with the "Nvidia Network Access Manager" that is interjecting itself into the connection between Firefox and the network. Can you disable or remove this software?

philipp
philipp
  • Moderator
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Chosen Solution

hi, thanks for providing those crash ids. this seems to be triggered by a nvidia component on your system in firefox 43. please go into your system control panel & look out for installed nvidia software named network access manager or forceware network manager - in case you have it present, please try to remove it and see if you can get firefox to start normally again afterwards.

jhall
jhall Question owner
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Thanks so much for the help and fast response guys. The issue is now solved and I can get back to work!

Merry Christmas