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How can I add an email address to my safe list to stop its emails being sent to spam?

  • 2 replies
  • 4 have this problem
  • 2 views
  • Last reply by BrianLB

BrianLB
BrianLB
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Many of my regular emails are being sent direct to the spam or junk folder when they are not spam and have no spam characteristics. Where can I find my list of safe email addresses and add to it the email addresses of these emails?

Many of my regular emails are being sent direct to the spam or junk folder when they are not spam and have no spam characteristics. Where can I find my list of safe email addresses and add to it the email addresses of these emails?

Chosen solution

Thanks, Sashoto. Of course: silly of me. I have now added the relevant email addresses to the safe lists in Gmail and Outlook, which I hope should do the trick.

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All Replies (2)

Sashoto Seeam
Sashoto Seeam
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Hello Brian, are you using Mozilla Thunderbird? If not then it will be better if you ask the question on the email provider / email client's forum.

BrianLB
BrianLB Question owner
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Chosen Solution

Thanks, Sashoto. Of course: silly of me. I have now added the relevant email addresses to the safe lists in Gmail and Outlook, which I hope should do the trick.