We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Can I get live help?

  • 4 odgovori
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao Donnie

1sirentx
1sirentx
more options

I have been using Firefox 6 for the last couple of months yet when I tried to log into my Hotmail account, it keeps telling me that my password is incorrect. But when I try and reset, it keeps sending me on a wild goose chase and I still cannot reset it. How in the WORLD can I get my silly hotmail password? It goes straight to my account when I use Internet Explorer, but I hate the explorer 9 version!

I have been using Firefox 6 for the last couple of months yet when I tried to log into my Hotmail account, it keeps telling me that my password is incorrect. But when I try and reset, it keeps sending me on a wild goose chase and I still cannot reset it. How in the WORLD can I get my silly hotmail password? It goes straight to my account when I use Internet Explorer, but I hate the explorer 9 version!

All Replies (4)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

As you have been running Firefox 6 for a couple of months, are you currently running the Beta version or have you recently updated to the full release of Firefox 6 which occured August 16, 2011?

Izmjenjeno od strane Toad-Hall

1sirentx
1sirentx Vlasnik pitanja
more options

I have news for you, it was NOT just done 3 days ago but weeks ago. I have constantly experienced problems and even after I have tried over and over and over to get help, they have YET to assist me.

Donnie
Donnie
more options

I am a live help contributor as well, however live chat help is not available until 10am Pacific today.

Chat with a volunteer

You will find the hours of live chat at the bottom page

Donnie
Donnie
more options

If you were using version 6 previous to 3 days ago it was the beta version, rather than the final release product which was released August 16th. Try clearing your saved passwords/usernames & cache.

Delete browsing, search and download history on Firefox

I am not quite sure what you mean by firefox or hotmail sending you on a wild goose chase. Maybe if you provided further details I could get more specific.