Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox a perdu mes mots de passe et n'enregistre plus les nouveaux

more options

Mes mots de passe ont disparu dans Firefox 3.6.10. Firefox ne me demande plus si je veux enregistrer un mot de passe. Je n'ai pas trouvé le fichier signons3.txt dans le profil Firefox (je précise que mon système affiche les fichiers cachés).

Mes mots de passe ont disparu dans Firefox 3.6.10. Firefox ne me demande plus si je veux enregistrer un mot de passe. Je n'ai pas trouvé le fichier signons3.txt dans le profil Firefox (je précise que mon système affiche les fichiers cachés).

All Replies (4)

more options

See http://kb.mozillazine.org/Password_Manager (Troubleshooting)

Firefox 3.5/6 use signons.sqlite to store the names and passwords. The matching file key3.db that stores the encryption key is also required to access the encrypted names and passwords.

more options

Thanks for your answer! I will try to write my comment in english. I found the file key3.db but I don't try to read it (with which software?). In fact, all my passwords have been saved on a paper document. I just would like to know how these passwords have disappeared from Firefox and how to avoid these bug. Did I made a wrong manipulation? Thank you for your assistance in this matter

more options

If Firefox no longer asks to save a name and password if you visit a website and log in then there may be a problem with the files signons.sqlite and key3.db. As a test you can move or rename those two files to see if that makes it work again.

more options

I found a file key3.db here : c:\Program Files\Wanadoo\Config\xxxxxx\Firefox. But as I am no longer with Wanadoo but with another ISP, I don't understand why this file is there. And I don't find the file signons.sqlite on my hard disk. May I suggest to uninstall Firefox and reinstall it? In this case, what about my favorites?