Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

I had important bookmarks and passwords saved in my account, but they're no longer there

  • 1 odgovor
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao GerardoPcp04

fer.85.tf
fer.85.tf
more options

Hi there, I had some important bookmarks and passwords saved in my sync account. I recently formatted my PC and after logging in with that account, they're no longer there. How can I get them back? I really need them. Thanks in advance.

Hi there, I had some important bookmarks and passwords saved in my sync account. I recently formatted my PC and after logging in with that account, they're no longer there. How can I get them back? I really need them. Thanks in advance.

All Replies (1)

GerardoPcp04
GerardoPcp04
  • Top 25 Contributor
more options

Hola, Lamentamos lo sucedido pero el servicio de Sync NO es un servicio de respaldo, la sincronización no es lo mismo que respaldo, si tienes solo un dispositivo (Firefox) con la cuenta Sync y borras todos sus datos entonces el servidor de Sync borrará todos sus datos, esto es lo que sucede cuando conectas un Firefox recién instalado a la misma cuenta que tenias sin haber otros Firefox conectados. Para hacer respaldos del Firefox debe copiarse la carpeta de Perfil: https://support.mozilla.org/es/kb/perfiles-el-lugar-donde-firefox-almacena-tus-contr Saludos