Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Mozila fechando sozinho

  • 1 odgovor
  • 1 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao Samuel Santos

Allef Vicente
Allef Vicente
more options

Boa tarde! O mozila apresenta uma tela de erro e fecha sozinho ele informa que travou e fecha sozinho, já tentei atualizar e continua no mesmo erro, como eu utilizo o sistema Bradesco e ele precisa do navegador desatualizado pra utilização do aplicativo

o relatório do erro aparece o seguinte:

AdapterDeviceID: 0x29c2 AdapterDriverVersion: 8.15.10.1930 AdapterSubsysID: 29c28086 AdapterVendorID: 0x8086 Add-ons: webcompat%40mozilla.org:21.0.0,formautofill%40mozilla.org:1.0,screenshots%40mozilla.org:39.0.0,doh-rollout%40mozilla.org:2.0.0,pictureinpicture%40mozilla.org:1.0.0,google%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1,mercadolivre%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.1,default-theme%40mozilla.org:1.1,rapportext%40trusteer.com:1.4 AvailablePageFile: 5282607104 AvailablePhysicalMemory: 1414225920 AvailableVirtualMemory: 8793209987072 BIOS_Manufacturer: Intel Corp. BreakpadReserveAddress: 76873728 BreakpadReserveSize: 83886080 BuildID: 20210504152106 CPUMicrocodeVersion: 0xa07 ContentSandboxCapable: 1 ContentSandboxLevel: 6 CrashTime: 1622473304 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 ExperimentalFeatures: browser.startup.homepage.abouthome_cache.enabled,network.cookie.sameSite.laxByDefault,network.cookie.sameSite.noneRequiresSecure,network.cookie.sameSite.schemeful,layout.css.constructable-stylesheets.enabled,layout.css.grid-template-masonry-value.enabled,devtools.inspector.color-scheme-simulation.enabled,devtools.inspector.compatibility.enabled,devtools.webconsole.input.context,devtools.debugger.features.windowless-service-workers,fission.autostart,network.http.http3.enabled,image.avif.enabled,media.videocontrols.picture-in-picture.allow-multiple,browser.urlbar.keepPanelOpenDuringImeComposition,dom.forms.inputmode,dom.webgpu.enabled,privacy.webrtc.globalMuteToggles FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GraphicsCriticalError: |[0][GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v= (t=13.782) InstallTime: 1622473192 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"Microsoft Corporation":["ucrtbase.dll"],"Microsoft Windows":["kernel32.dll","ntdll.dll"],"Mozilla Corporation":["nss3.dll","mozglue.dll"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 931 StartupCrash: 0 StartupTime: 1622473293 SystemMemoryUsePercentage: 66 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20210504152106","version":"88.0.1","vendor":"Mozilla","displayVersion":"88.0.1","platformVersion":"88.0.1","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4084,"virtualMaxMB":8388608,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Windows_NT","version":"6.1","locale":"pt-BR","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) G33/G31 Express Chipset Family","vendorID":"0x8086","deviceID":"0x29c2","subsysID":"29c28086","RAM":0,"driver":"igdumd64 igdumdx32","driverVendor":null,"driverVersion":"8.15.10.1930","driverDate":"9-23-2009","GPUActive":true}],"monitors":[{"screenWidth":1024,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"denied"},"webrender":{"status":"disabled:FEATURE_FAILURE_NOT_QUALIFIED"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"wrSoftware":{"status":"unavailable:FEATURE_FAILURE_RELEASE_D3D11_SUPPORTED"},"openglCompositing":{"status":"unused"},"omtp":{"status":"broken"},"d3d11":{"status":"failed"},"d2d":{"status":"blocklisted:FEATURE_FAILURE_DL_BLOCKLIST_g984","version":"1.1"}}},"appleModelId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"pt-BR","intl":{"requestedLocales":["pt-BR"],"availableLocales":["pt-BR","en-US"],"appLocales":["pt-BR","en-US"],"systemLocales":["pt-BR","en-US"],"regionalPrefsLocales":["pt-BR"],"acceptLanguages":["pt-BR","pt","en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"accessibility.browsewithcaret":true,"browser.cache.disk.capacity":358400,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"BR","browser.search.widget.inNavBar":true,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","medium":"referral","source":"www.google.com.br"}},"profile":{"creationDate":18745},"addons":{"activeAddons":{"rapportext@trusteer.com":{"version":"1.4","scope":2,"type":"extension","updateDay":17710,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"IBM Security Rapport","name":"IBM Security Rapport","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17710,"signedState":2},"webcompat@mozilla.org":{"version":"21.0.0","scope":1,"type":"extension","updateDay":18778,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18778},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":18778,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18778},"screenshots@mozilla.org":{"version":"39.0.0","scope":1,"type":"extension","updateDay":18778,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18778},"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18778,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18778},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":18778,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18778}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Um tema com o esquema de cores do sistema operacional.","name":"Padrão","userDisabled":false,"appDisabled":false,"version":"1.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":null,"updateDay":null},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":18778}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} ThreadIdNameMapping: 5748:"IPC I/O Parent",6292:"Link Monitor #1",4888:"Timer",1360:"Socket Thread",4304:"Permission",1596:"BackgroundThreadPool #1",2288:"JS Watchdog",5204:"JS Helper",744:"JS Helper",6916:"VsyncIOThread",5148:"IPC Launch",5352:"SoftwareVsyncThread",3680:"ImageIO",624:"Compositor",3792:"IPDL Background",1788:"TRR Background",2276:"Cache2 I/O",1492:"Cookie",3784:"StreamTrans #1",3840:"StreamTrans #2",3856:"Untrusted Modules",5228:"DOM Worker",4700:"StreamTrans #8",4804:"QuotaManager IO",6404:"IndexedDB #1",4884:"Worker Launcher",4592:"ImageBridgeChld",6248:"HTML5 Parser",7144:"DOM Worker",5696:"StreamTrans #12",7124:"StreamTrans #11",1716:"GMPThread",6812:"ProcessHangMon",5900:"BgIOThreadPool #1",5428:"TaskController Thread #0",5156:"TaskController Thread #1",5916:"ProxyResolution",3144:"Cache I/O",4480:"DNS Resolver #1",2780:"IndexedDB #2",5540:"localStorage DB",3232:"localStorage DB",6460:"DNS Resolver #2",312:"IndexedDB #3",6156:"DNS Resolver #3",6856:"SSL Cert #1",2708:"IndexedDB #4",6612:"DOM Worker",6024:"mozStorage #2",3332:"mozStorage #3",6716:"URL Classifier",3924:"ExtensionProtocolHandler",5864:"COM MTA",5164:"IndexedDB #5", Throttleable: 1 TotalPageFile: 8562520064 TotalPhysicalMemory: 4282220544 TotalVirtualMemory: 8796092891136 URL: about:home UptimeTS: 29.308395205 Vendor: Mozilla Version: 88.0.1 Winsock_LSP: Tcpip MSAFD [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 

Tcpip MSAFD [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
Tcpip MSAFD [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
Provedor de Serviço de TCPv6 de RSVP : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Provedor de Serviço de TCP de RSVP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Provedor de Serviço de UDPv6 de RSVP : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Provedor de Serviço de UDP de RSVP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a

useragent_locale: pt-BR

Este relatório também contém informações técnicas sobre o estado do aplicativo quando travou.

Boa tarde! O mozila apresenta uma tela de erro e fecha sozinho ele informa que travou e fecha sozinho, já tentei atualizar e continua no mesmo erro, como eu utilizo o sistema Bradesco e ele precisa do navegador desatualizado pra utilização do aplicativo o relatório do erro aparece o seguinte: AdapterDeviceID: 0x29c2 AdapterDriverVersion: 8.15.10.1930 AdapterSubsysID: 29c28086 AdapterVendorID: 0x8086 Add-ons: webcompat%40mozilla.org:21.0.0,formautofill%40mozilla.org:1.0,screenshots%40mozilla.org:39.0.0,doh-rollout%40mozilla.org:2.0.0,pictureinpicture%40mozilla.org:1.0.0,google%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.1,mercadolivre%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.1,default-theme%40mozilla.org:1.1,rapportext%40trusteer.com:1.4 AvailablePageFile: 5282607104 AvailablePhysicalMemory: 1414225920 AvailableVirtualMemory: 8793209987072 BIOS_Manufacturer: Intel Corp. BreakpadReserveAddress: 76873728 BreakpadReserveSize: 83886080 BuildID: 20210504152106 CPUMicrocodeVersion: 0xa07 ContentSandboxCapable: 1 ContentSandboxLevel: 6 CrashTime: 1622473304 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 ExperimentalFeatures: browser.startup.homepage.abouthome_cache.enabled,network.cookie.sameSite.laxByDefault,network.cookie.sameSite.noneRequiresSecure,network.cookie.sameSite.schemeful,layout.css.constructable-stylesheets.enabled,layout.css.grid-template-masonry-value.enabled,devtools.inspector.color-scheme-simulation.enabled,devtools.inspector.compatibility.enabled,devtools.webconsole.input.context,devtools.debugger.features.windowless-service-workers,fission.autostart,network.http.http3.enabled,image.avif.enabled,media.videocontrols.picture-in-picture.allow-multiple,browser.urlbar.keepPanelOpenDuringImeComposition,dom.forms.inputmode,dom.webgpu.enabled,privacy.webrtc.globalMuteToggles FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GraphicsCriticalError: |[0][GFX1]: Potential driver version mismatch ignored due to missing DLLs igd10umd64 v= and igd10iumd64 v= (t=13.782) InstallTime: 1622473192 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"Microsoft Corporation":["ucrtbase.dll"],"Microsoft Windows":["kernel32.dll","ntdll.dll"],"Mozilla Corporation":["nss3.dll","mozglue.dll"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 931 StartupCrash: 0 StartupTime: 1622473293 SystemMemoryUsePercentage: 66 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20210504152106","version":"88.0.1","vendor":"Mozilla","displayVersion":"88.0.1","platformVersion":"88.0.1","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4084,"virtualMaxMB":8388608,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Windows_NT","version":"6.1","locale":"pt-BR","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) G33/G31 Express Chipset Family","vendorID":"0x8086","deviceID":"0x29c2","subsysID":"29c28086","RAM":0,"driver":"igdumd64 igdumdx32","driverVendor":null,"driverVersion":"8.15.10.1930","driverDate":"9-23-2009","GPUActive":true}],"monitors":[{"screenWidth":1024,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"denied"},"webrender":{"status":"disabled:FEATURE_FAILURE_NOT_QUALIFIED"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"wrSoftware":{"status":"unavailable:FEATURE_FAILURE_RELEASE_D3D11_SUPPORTED"},"openglCompositing":{"status":"unused"},"omtp":{"status":"broken"},"d3d11":{"status":"failed"},"d2d":{"status":"blocklisted:FEATURE_FAILURE_DL_BLOCKLIST_g984","version":"1.1"}}},"appleModelId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"pt-BR","intl":{"requestedLocales":["pt-BR"],"availableLocales":["pt-BR","en-US"],"appLocales":["pt-BR","en-US"],"systemLocales":["pt-BR","en-US"],"regionalPrefsLocales":["pt-BR"],"acceptLanguages":["pt-BR","pt","en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"accessibility.browsewithcaret":true,"browser.cache.disk.capacity":358400,"browser.shell.checkDefaultBrowser":false,"browser.search.region":"BR","browser.search.widget.inNavBar":true,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","medium":"referral","source":"www.google.com.br"}},"profile":{"creationDate":18745},"addons":{"activeAddons":{"rapportext@trusteer.com":{"version":"1.4","scope":2,"type":"extension","updateDay":17710,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"IBM Security Rapport","name":"IBM Security Rapport","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17710,"signedState":2},"webcompat@mozilla.org":{"version":"21.0.0","scope":1,"type":"extension","updateDay":18778,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18778},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":18778,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18778},"screenshots@mozilla.org":{"version":"39.0.0","scope":1,"type":"extension","updateDay":18778,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18778},"doh-rollout@mozilla.org":{"version":"2.0.0","scope":1,"type":"extension","updateDay":18778,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"This used to be a Mozilla add-on that supported the roll-out of DoH, but now only exists as a stub t","name":"DoH Roll-Out","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18778},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":18778,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18778}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Um tema com o esquema de cores do sistema operacional.","name":"Padrão","userDisabled":false,"appDisabled":false,"version":"1.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":null,"updateDay":null},"activePlugins":[{"name":"dummy","version":"0.1","description":"Blocklist unavailable","blocklisted":false,"disabled":true,"clicktoplay":false,"mimeTypes":["text/there.is.only.blocklist"],"updateDay":18778}],"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} ThreadIdNameMapping: 5748:"IPC I/O Parent",6292:"Link Monitor #1",4888:"Timer",1360:"Socket Thread",4304:"Permission",1596:"BackgroundThreadPool #1",2288:"JS Watchdog",5204:"JS Helper",744:"JS Helper",6916:"VsyncIOThread",5148:"IPC Launch",5352:"SoftwareVsyncThread",3680:"ImageIO",624:"Compositor",3792:"IPDL Background",1788:"TRR Background",2276:"Cache2 I/O",1492:"Cookie",3784:"StreamTrans #1",3840:"StreamTrans #2",3856:"Untrusted Modules",5228:"DOM Worker",4700:"StreamTrans #8",4804:"QuotaManager IO",6404:"IndexedDB #1",4884:"Worker Launcher",4592:"ImageBridgeChld",6248:"HTML5 Parser",7144:"DOM Worker",5696:"StreamTrans #12",7124:"StreamTrans #11",1716:"GMPThread",6812:"ProcessHangMon",5900:"BgIOThreadPool #1",5428:"TaskController Thread #0",5156:"TaskController Thread #1",5916:"ProxyResolution",3144:"Cache I/O",4480:"DNS Resolver #1",2780:"IndexedDB #2",5540:"localStorage DB",3232:"localStorage DB",6460:"DNS Resolver #2",312:"IndexedDB #3",6156:"DNS Resolver #3",6856:"SSL Cert #1",2708:"IndexedDB #4",6612:"DOM Worker",6024:"mozStorage #2",3332:"mozStorage #3",6716:"URL Classifier",3924:"ExtensionProtocolHandler",5864:"COM MTA",5164:"IndexedDB #5", Throttleable: 1 TotalPageFile: 8562520064 TotalPhysicalMemory: 4282220544 TotalVirtualMemory: 8796092891136 URL: about:home UptimeTS: 29.308395205 Vendor: Mozilla Version: 88.0.1 Winsock_LSP: Tcpip MSAFD [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 Tcpip MSAFD [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 Tcpip MSAFD [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 Provedor de Serviço de TCPv6 de RSVP : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Provedor de Serviço de TCP de RSVP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Provedor de Serviço de UDPv6 de RSVP : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Provedor de Serviço de UDP de RSVP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a useragent_locale: pt-BR Este relatório também contém informações técnicas sobre o estado do aplicativo quando travou.
Priloženi snimci ekrana

All Replies (1)

Samuel Santos
Samuel Santos
  • Top 25 Contributor
  • Moderator
more options

Olá,

Execute o Firefox em Modo Seguro para verificar se o problema continua. O Modo Segurança do Firefox é um modo de solução de problemas que desliga temporariamente a aceleração de hardware, redefine algumas configurações, e desativa os complementos (extensões e temas).

Se o Firefox estiver aberto, você pode reiniciar o Firefox no modo de segurança através do menu Ajuda:

  • Clique no menu New Fx Menu, depois em Help-29 e finalmente em and Reiniciar com extensões desativadas.

Se o Firefox não estiver funcionando, você pode iniciar o Firefox no modo de segurança da seguinte forma:

  • No Windows: Segure a tecla Shift quando for iniciar o Firefox.
  • No Mac: Segure a tecla option quando for iniciar o Firefox.
  • No Linux: Vá para o Terminal e execute o comando firefox-safe-mode
    (pode ser necessário especificar o caminho de instalação do Firefox por exemplo, /usr/lib/firefox)

Quando o pop-up for exibido, selecione "Iniciar em Modo Seguro".

SafeMode-Fx35

Se o problema não ocorrer no Modo Seguro, uma extensão, tema ou a aceleração de hardware pode estar causando o problema. Por favor, leia o artigo Solucione problemas com extensões, temas e aceleração de hardware para resolver problemas comuns no Firefox para determinar isso.

Para fechar o Firefox em Modo Seguro, basta sair normalmente e aguardar alguns segundos para reabri-lo.

Quando você descobrir o que está causando os seus problemas, por favor, avise-nos. Isso poderá ajudar outros usuários que tenham o mesmo problema.