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Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Haven't been receiving mail for three days.

  • 2 odgovori
  • 2 ima ovaj problem
  • 6 views
  • Posljednji odgovor poslao Wayne Mery

hepercy
hepercy
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The update log says my Thunderbird updated to the newest update on 11/19, I updated my computer to Windows 10 on 11/23. The last time I received a new email on Thunderbird was 11/26. I've followed all troubleshooting suggested on https://support.mozilla.org/en-US/kb/cannot-receive-messages#w_the-problem-suddenly-started-after-updating-to-thunderbird-version-78-try-this. I even restarted my computer after each troubleshooting option and nothing has helped. I am able to log into my mail directly on the servers site. I have a family member that also uses Thunderbird on Win 10 and uses the same email server, she is not having this problem.

The update log says my Thunderbird updated to the newest update on 11/19, I updated my computer to Windows 10 on 11/23. The last time I received a new email on Thunderbird was 11/26. I've followed all troubleshooting suggested on https://support.mozilla.org/en-US/kb/cannot-receive-messages#w_the-problem-suddenly-started-after-updating-to-thunderbird-version-78-try-this. I even restarted my computer after each troubleshooting option and nothing has helped. I am able to log into my mail directly on the servers site. I have a family member that also uses Thunderbird on Win 10 and uses the same email server, she is not having this problem.

Izabrano rješenje

Sorry, I'm not seeing a way to delete this post. I hadn't tried uninstalling and re-installing the program, that fixed it.

Pročitajte ovaj odgovor sa objašnjenjem 👍 0

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hepercy
hepercy Vlasnik pitanja
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Odabrano rješenje

Sorry, I'm not seeing a way to delete this post. I hadn't tried uninstalling and re-installing the program, that fixed it.

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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hepercy said
Sorry, I'm not seeing a way to delete this post. I hadn't tried uninstalling and re-installing the program, that fixed it.

Thanks for the update - that suggests antivirus software was blocking incoming mail. Reinstall sometimes helps with that.