My emails are being classified as spam or virus by my Webmail provider. They want me to use a program other than Thunderbird. Any options?
For three years I have been sending a message to four people on Sunday morning as an attachment. Recently two of them notified me they have not received any of my messages since the first of the year. All these emails show they have been sent. Then the next day my GreyMail Daily Digest lists them as viruses. Now it occasionally does the same with emails to other people. Some are listed as spam and some as Viruses. They all show they have been sent in my sent box. My webmail provider tells me their is nothing they can do and I need to use another email program such as gmail, which I really don't want to do. Any suggestions?
All Replies (3)
lets start at the beginning.
What provider? What is the basis of the classification? Claims of Virus content actually require a virus, so I hope they can produce the evidence.
NeoNova is the firm my internet provider uses to handle their email. I don't know the basis of classification except that when my Greymail Daily Digest comes in the email it show my outgoing emails marked as either virus or spam. My computer guy has examined my computer and tells me i do not have a virus. I am being told to use another email program other than Mozilla Thunderbird to solve my problem. My contention is that I have been using Mozilla Thunderbird for four years and have never had a problem with it. I don't know much about technology but it seems to me something has changed on their end that they don't want to fix or don't know how and it is easier to tell me to change email programs.
Well that is getting dropped in it, never having heard of greymail or NeoNova. So I have been googling to try and learn something, anything at all really.
So, NeoNova no longer exists, they became NRTC on the 1st January this year. So your right, something have changed, your ISP is now dealing with a new email provider4, just as if they have written a contract with Yahoo.
Then I googled these grey report things, never having heard of them until today. It looks like they are produced by a box, like a computer that sits in your providers server room and is chocka block full of everyones ideas of what might be spam. Stupid things keep getting mentioned like is the email has attachment, or if the character set is a "foreign" one, whatever that is. Sounds like to machinations of some xenophobe to me, or a yahoo employee. They have some fairly bizarre ideas of how to identify spam as well.
It looks like this might be a product from yet another corporation, edgewave. But clearly your provider has less idea than I do, so getting resolution from them might be like pulling teeth. They are also probably the only choice in a rural area, so competence is not required to keep customers. It is like that in Australia, the further your internet is from a major city, the more likely you are to get someone who does not need to compete or even be competent to keep your business.
So lets have a look at your email and see if I can come up with something. The part I find alarming here is that you get virus and spam messages. a little consistency would make things so much easier. You can email me at matt_au@gmx.com. what I need to see is the complete message as it appears in your inbox and if possible the message source this stupid grey report allows you to open.
Perhaps I missed it, but who is your ISP that contracted this service and apparently does not understand it enough to offer support..