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History and cache clearing don't work for outlook

user226514887665625432230708206477982186438
user226514887665625432230708206477982186438
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In version 43.03 on the Mac O.S. I successfully log into outlook then log out I cannot get back in to outlook. I receive the error "sorry, but we are having problems signing you in"

This occurs after I have cleared cache and I run Firefox in Private mode so no history is available for clearing. However if I shut down firefox and then reopen I am able to access outloook.

What needs to be done to allow login access to outlook without shutting down firefox?

In version 43.03 on the Mac O.S. I successfully log into outlook then log out I cannot get back in to outlook. I receive the error "sorry, but we are having problems signing you in" This occurs after I have cleared cache and I run Firefox in Private mode so no history is available for clearing. However if I shut down firefox and then reopen I am able to access outloook. What needs to be done to allow login access to outlook without shutting down firefox?

Izabrano rješenje

I have updated my Firefox version to 44 and the problem can be corrected by clearing the recent history. This did not work in the previous version.

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All Replies (5)

cor-el
cor-el
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  • Top 10 Contributor
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Do you have any extensions that deal with cookies?

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
user226514887665625432230708206477982186438
user226514887665625432230708206477982186438 Vlasnik pitanja
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I have only 2 extensions. I have disabled the extensions and I still cannot log into outlook after the first initial log in. The default appearance is already selected.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and remove cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from websites that cause problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
user226514887665625432230708206477982186438
user226514887665625432230708206477982186438 Vlasnik pitanja
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I have already cleared the Cache. When I examine the cookies no cookies are stored. The outlook error also reported is 800478A1.

I have cleared everything I could think to clear. the error still occurs.

Only on the second access to Outlook do I get the error message. It asks for my credentials and the error appears. close and open Firefox and I'm able to log in successfully.

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user226514887665625432230708206477982186438
user226514887665625432230708206477982186438 Vlasnik pitanja
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Odabrano rješenje

I have updated my Firefox version to 44 and the problem can be corrected by clearing the recent history. This did not work in the previous version.