Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I've been trying to update Firefox for months & it won't ever properly finish the install.

  • 2 odgovori
  • 6 ima ovaj problem
  • 8 views
  • Posljednji odgovor poslao FredMcD

more options

I'm on a Mac running Yosemite and my Firefox has been stuck at 37.0.2 for months now. It continually beeps at me saying the newest version is ready to install but when I click it and say sure--go ahead and install--it seems to go through all the motions downloading then tells me the updates will be installed when I restart Firefox, then it never updates and I'm still at 37.0.2. This has been happening for months. I've downloaded/installed/restarted Firefox and my computer a zillion times and it never takes and just keeps beeping at me to install the latest version of Firefox. Never had this problem before, the installs always worked seamlessly. Help!!

I'm on a Mac running Yosemite and my Firefox has been stuck at 37.0.2 for months now. It continually beeps at me saying the newest version is ready to install but when I click it and say sure--go ahead and install--it seems to go through all the motions downloading then tells me the updates will be installed when I restart Firefox, then it never updates and I'm still at 37.0.2. This has been happening for months. I've downloaded/installed/restarted Firefox and my computer a zillion times and it never takes and just keeps beeping at me to install the latest version of Firefox. Never had this problem before, the installs always worked seamlessly. Help!!

Izmjenjeno od strane melancie

Izabrano rješenje

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Pročitajte ovaj odgovor sa objašnjenjem 👍 1

All Replies (2)

more options

Of course after I decided to post, I also decided to click the manual download link in the About Firefox dialogue box. THAT worked. So obviously this is some weird Mac Yosemite + Firefox glitch, every time the alert came up I would click on Yes to install the newest Firefox & went through the motions but would never update & I never cared enough to follow through with it until today & then thank god manually downloading & installing worked. But hey, now I've created a bug report!

more options

Odabrano rješenje

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.