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Firefox crashes about every few hours why?

  • 3 উত্তরসমূহ
  • 2 এই সমস্যাটি আছে
  • 2 দেখুন
  • শেষ জবাব দ্বারা Aman Routh

Sirauron14
Sirauron14
more options

I'm having this weird crash every few hours or so and I have no idea what the problem is can any of you tell me what is up?


{ 

 "application": {
   "name": "Firefox",
   "version": "29.0",
   "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0",
   "supportURL": "https://support.mozilla.org/1/firefox/29.0/WINNT/en-US/"
 },
 "crashes": {
   "submitted": [
     {
       "id": "bp-5da9f4a5-e699-41df-918a-900a82140503",
       "date": 1399087493935,
       "pending": false
     },
     {
       "id": "bp-a0ec068d-d9bd-4982-b92b-72c352140501",
       "date": 1398971415637,
       "pending": false
     },
     {
       "id": "bp-cf1e5f09-4160-440d-b8f4-f02f22140430",
       "date": 1398890910127,
       "pending": false
     },
     {
       "id": "bp-43bbc3c5-7aeb-4beb-a5cb-1fd072140430",
       "date": 1398832803549,
       "pending": false
     }
   ],
   "pending": 0
 },
 "modifiedPreferences": {
   "accessibility.typeaheadfind.flashBar": 0,
   "accessibility.typeaheadfind": true,
   "browser.cache.disk.capacity": 358400,
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.disk.smart_size.use_old_max": false,
   "browser.cache.disk.smart_size_cached_value": 358400,
   "browser.places.smartBookmarksVersion": 6,
   "browser.search.useDBForOrder": true,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20140421221237",
   "browser.startup.homepage_override.mstone": "29.0",
   "browser.startup.homepage_override.buildID": "20140421221237",
   "browser.urlbar.default.behavior": 2,
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "29.0",
   "gfx.direct3d.last_used_feature_level_idx": 0,
   "network.cookie.prefsMigrated": true,
   "places.database.lastMaintenance": 1399071978,
   "places.history.expiration.transient_current_max_pages": 104858,
   "plugin.importedState": true,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "privacy.sanitize.sanitizeOnShutdown": true,
   "privacy.donottrackheader.enabled": true,
   "privacy.sanitize.migrateFx3Prefs": true,
   "storage.vacuum.last.places.sqlite": 1398904117,
   "storage.vacuum.last.index": 1
 },
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 1,
   "windowLayerManagerType": "Direct3D 10",
   "windowLayerManagerRemote": false,
   "adapterDescription": "Intel(R) HD Graphics 4000",
   "adapterVendorID": "0x8086",
   "adapterDeviceID": "0x0166",
   "adapterRAM": "Unknown",
   "adapterDrivers": "igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32",
   "driverVersion": "10.18.10.3412",
   "driverDate": "1-29-2014",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": true,
   "directWriteEnabled": true,
   "directWriteVersion": "6.2.9200.16571",
   "webglRenderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)",
   "info": {
     "AzureCanvasBackend": "direct2d",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "direct2d"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.10.3",
     "version": "4.10.3"
   },
   "NSS": {
     "minVersion": "3.16 Basic ECC",
     "version": "3.16 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.16",
     "version": "3.16"
   },
   "NSSSSL": {
     "minVersion": "3.16 Basic ECC",
     "version": "3.16 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.16 Basic ECC",
     "version": "3.16 Basic ECC"
   }
 },
 "userJS": {
   "exists": false
 },
 "extensions": [
   {
     "name": "Adblock Plus",
     "version": "2.6",
     "isActive": true,
     "id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}"
   },
   {
     "name": "HTTPS-Everywhere",
     "version": "3.5.1",
     "isActive": true,
     "id": "https-everywhere@eff.org"
   },
   {
     "name": "Troubleshooter",
     "version": "1.1a",
     "isActive": true,
     "id": "troubleshooter@mozilla.org"
   },
   {
     "name": "YouTube High Definition",
     "version": "8.2",
     "isActive": true,
     "id": "{7b1bf0b6-a1b9-42b0-b75d-252036438bdc}"
   },
   {
     "name": "Skype Click to Call",
     "version": "7.2.15747.10003",
     "isActive": false,
     "id": "{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}"
   }
 ]

}

I'm having this weird crash every few hours or so and I have no idea what the problem is can any of you tell me what is up? { "application": { "name": "Firefox", "version": "29.0", "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0", "supportURL": "https://support.mozilla.org/1/firefox/29.0/WINNT/en-US/" }, "crashes": { "submitted": [ { "id": "bp-5da9f4a5-e699-41df-918a-900a82140503", "date": 1399087493935, "pending": false }, { "id": "bp-a0ec068d-d9bd-4982-b92b-72c352140501", "date": 1398971415637, "pending": false }, { "id": "bp-cf1e5f09-4160-440d-b8f4-f02f22140430", "date": 1398890910127, "pending": false }, { "id": "bp-43bbc3c5-7aeb-4beb-a5cb-1fd072140430", "date": 1398832803549, "pending": false } ], "pending": 0 }, "modifiedPreferences": { "accessibility.typeaheadfind.flashBar": 0, "accessibility.typeaheadfind": true, "browser.cache.disk.capacity": 358400, "browser.cache.disk.smart_size.first_run": false, "browser.cache.disk.smart_size.use_old_max": false, "browser.cache.disk.smart_size_cached_value": 358400, "browser.places.smartBookmarksVersion": 6, "browser.search.useDBForOrder": true, "browser.sessionstore.upgradeBackup.latestBuildID": "20140421221237", "browser.startup.homepage_override.mstone": "29.0", "browser.startup.homepage_override.buildID": "20140421221237", "browser.urlbar.default.behavior": 2, "dom.mozApps.used": true, "extensions.lastAppVersion": "29.0", "gfx.direct3d.last_used_feature_level_idx": 0, "network.cookie.prefsMigrated": true, "places.database.lastMaintenance": 1399071978, "places.history.expiration.transient_current_max_pages": 104858, "plugin.importedState": true, "plugin.disable_full_page_plugin_for_types": "application/pdf", "privacy.sanitize.sanitizeOnShutdown": true, "privacy.donottrackheader.enabled": true, "privacy.sanitize.migrateFx3Prefs": true, "storage.vacuum.last.places.sqlite": 1398904117, "storage.vacuum.last.index": 1 }, "graphics": { "numTotalWindows": 1, "numAcceleratedWindows": 1, "windowLayerManagerType": "Direct3D 10", "windowLayerManagerRemote": false, "adapterDescription": "Intel(R) HD Graphics 4000", "adapterVendorID": "0x8086", "adapterDeviceID": "0x0166", "adapterRAM": "Unknown", "adapterDrivers": "igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32", "driverVersion": "10.18.10.3412", "driverDate": "1-29-2014", "adapterDescription2": "", "adapterVendorID2": "", "adapterDeviceID2": "", "adapterRAM2": "", "adapterDrivers2": "", "driverVersion2": "", "driverDate2": "", "isGPU2Active": false, "direct2DEnabled": true, "directWriteEnabled": true, "directWriteVersion": "6.2.9200.16571", "webglRenderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)", "info": { "AzureCanvasBackend": "direct2d", "AzureSkiaAccelerated": 0, "AzureFallbackCanvasBackend": "cairo", "AzureContentBackend": "direct2d" } }, "javaScript": { "incrementalGCEnabled": true }, "accessibility": { "isActive": false, "forceDisabled": 0 }, "libraryVersions": { "NSPR": { "minVersion": "4.10.3", "version": "4.10.3" }, "NSS": { "minVersion": "3.16 Basic ECC", "version": "3.16 Basic ECC" }, "NSSUTIL": { "minVersion": "3.16", "version": "3.16" }, "NSSSSL": { "minVersion": "3.16 Basic ECC", "version": "3.16 Basic ECC" }, "NSSSMIME": { "minVersion": "3.16 Basic ECC", "version": "3.16 Basic ECC" } }, "userJS": { "exists": false }, "extensions": [ { "name": "Adblock Plus", "version": "2.6", "isActive": true, "id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}" }, { "name": "HTTPS-Everywhere", "version": "3.5.1", "isActive": true, "id": "https-everywhere@eff.org" }, { "name": "Troubleshooter", "version": "1.1a", "isActive": true, "id": "troubleshooter@mozilla.org" }, { "name": "YouTube High Definition", "version": "8.2", "isActive": true, "id": "{7b1bf0b6-a1b9-42b0-b75d-252036438bdc}" }, { "name": "Skype Click to Call", "version": "7.2.15747.10003", "isActive": false, "id": "{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}" } ] }

All Replies (3)

Andrew
Andrew
  • Moderator
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

Sirauron14
Sirauron14 প্রশ্নের মালিক
more options

I had tried that a few days ago and it still crashed, I have also tried factory restarting it and it still did the same problem. I searched and read it might be a java script error.
I came across js::types::ConstraintTypeSet::sweep(JS::Zone*)

and the crash reason was EXCEPTION_ACCESS_VIOLATION_READ

No idea what that means. 

Signature 	js::types::ConstraintTypeSet::sweep(JS::Zone*) More Reports Search
UUID 	5da9f4a5-e699-41df-918a-900a82140503
Date Processed	2014-05-03 03:24:51.476179
Uptime	116053
Last Crash	116061 seconds before submission
Install Age 	281719 since version was first installed.
Install Time 	2014-04-29 21:09:08
Product 	Firefox
Version 	29.0
Build ID 	20140421221237
Release Channel 	release
OS 	Windows NT
OS Version 	6.1.7601 Service Pack 1
Build Architecture 	x86
Build Architecture Info 	GenuineIntel family 6 model 58 stepping 9 | 8
Crash Reason 	EXCEPTION_ACCESS_VIOLATION_READ
Crash Address 	0x3b0e
User Comments 	This crash keeps happening randomly! why!
App Notes 	

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 181b103c, AdapterDriverVersion: 10.18.10.3412
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ 

Processor Notes 	sp-processor03_phx1_mozilla_com.7744:2012; HybridCrashProcessor
EMCheckCompatibility 	

True

Winsock LSP 	

MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
 MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
 MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [UDP/IP] : 2 : 2 :  
 MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 RSVP TCPv6 Service Provider : 2 : 1 :  
 RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 RSVP UDPv6 Service Provider : 2 : 2 :  
 RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD RfComm [Bluetooth] : 2 : 1 : 

Adapter Vendor ID 	

0x8086

Adapter Device ID 	

0x0166

Total Virtual Memory 	

4294836224

Available Virtual Memory 	

1973489664

System Memory Use Percentage 	

63

Available Page File 	

10111909888

Available Physical Memory 	

3081715712

Also here are the crash report ID 

bp-5da9f4a5-e699-41df-918a-900a82140503 5/2/2014 11:24 PM
bp-a0ec068d-d9bd-4982-b92b-72c352140501 5/1/2014 3:10 PM
bp-cf1e5f09-4160-440d-b8f4-f02f22140430 4/30/2014 4:48 PM

cor-el দ্বারা পরিমিত

Aman Routh
Aman Routh
more options

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Also in that article is disabling hardware acceleration, something that can decrease CPU and or RAM usage on some systems (if it doesn't work, turn it back on).


There is a related bug to it, you can see it here

https://bugzilla.mozilla.org/show_bug.cgi?id=958076