The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

I tried it...it failed. My download page comes up and is completely blank! you can do a thing with any download other than click on it. It will down load but I am flying blind. Can not see a thing!.

Do you see the downloads in the Downloads folder in the Bookmarks and History Manager (Library)?

• History > Show All History

Also make sure that you remember downloads:

• Tools > Options > Privacy > Firefox will: "Use custom settings for history" > "Remember download history"

• https://support.mozilla.org/kb/Downloads+window