Can't install Firefox on new computer - file missing
Hi, my daughter got a new computer for Christmas and we can't figure out how to install Firefox. I've tried the default installer and the full installation. The program states that a file is missing. I've had no problem installing Firefox on other computers so I don't know what I'm doing wrong. Help!
Hi, my daughter got a new computer for Christmas and we can't figure out how to install Firefox. I've tried the default installer and the full installation. The program states that a file is missing. I've had no problem installing Firefox on other computers so I don't know what I'm doing wrong. Help!
All Replies (2)
Does it say, what file is missing?
You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.
See "Visual Studio 2015, 2017 and 2019":
- https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist
- https://aka.ms/vs/16/release/vc_redist.x64.exe
- https://aka.ms/vs/16/release/vc_redist.x86.exe
You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.