Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I ran a cleaning program on my Mac (MacKeeper), and now Firefox isn't working properly (pages don't fully load, certain videos don't play, etc).

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

tjaa26
tjaa26
more options

Everything was working fine until I ran a free version of MacKeeper a few days ago. Basically, there are certain pages that don't fully load anymore: Facebook will load the basic page, but comments don't appear, I can't check notifications, I can't send/receive messages; several websites only appear as text on blank background, while others (like this one) appear to be normal; certain videos won't play; etc.

I tried re-downloading Firefox, but that didn't fix anything. Safari still works fine on my computer, but I hate using Safari. And I've personalized Firefox so much that I don't want to lose it.

I'm using a Mac OS X, Version 10.5.8 Processor 2.16 GHZ Intel Core 2 Duo Memory 2 GB 667 MHz DDR2 SDRAM

If there is any help anyone can offer, it would be greatly appreciated!! Thanks!

Everything was working fine until I ran a free version of MacKeeper a few days ago. Basically, there are certain pages that don't fully load anymore: Facebook will load the basic page, but comments don't appear, I can't check notifications, I can't send/receive messages; several websites only appear as text on blank background, while others (like this one) appear to be normal; certain videos won't play; etc. I tried re-downloading Firefox, but that didn't fix anything. Safari still works fine on my computer, but I hate using Safari. And I've personalized Firefox so much that I don't want to lose it. I'm using a Mac OS X, Version 10.5.8 Processor 2.16 GHZ Intel Core 2 Duo Memory 2 GB 667 MHz DDR2 SDRAM If there is any help anyone can offer, it would be greatly appreciated!! Thanks!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.