Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Flash Player installation freezes my FireFox every time I start it up, help please?

  • 8 replies
  • 21 have this problem
  • 5 views
  • Last reply by PatPeter

more options

Yesterday, suddenly my FireFox stopped working and I couldn't get it to work anymore. So I disables the plugins and it worked. I found out that Flash Player is causing the problems. Now, I have FlashPlayer uninstalled so it works better. But I really need it! I've tried everything to get it to work, Disable plugins, Safe-Mode, Old Flash Player installation but nothing works..

What's going on? And can I get it back to work again?

(I think Flash Player did it on purpose, since they add "Chrome" to download .. is there a huge FlashPlayer - FireFox war going on? ..)

Yesterday, suddenly my FireFox stopped working and I couldn't get it to work anymore. So I disables the plugins and it worked. I found out that Flash Player is causing the problems. Now, I have FlashPlayer uninstalled so it works better. But I really need it! I've tried everything to get it to work, Disable plugins, Safe-Mode, Old Flash Player installation but nothing works.. What's going on? And can I get it back to work again? (I think Flash Player did it on purpose, since they add "Chrome" to download .. is there a huge FlashPlayer - FireFox war going on? ..)

All Replies (8)

more options

Is there anyone that could help me please?

I temporary added Chrome to my computer, because I can't do anything on FireFox as it is of now.

Modified by Infinity-NL

more options

Still using Chrome .. If this takes any longer i'll just stick with it.

more options

Modified by ALWYN

more options

I came here for an answer, not for an encyclopedia .

more options

And the time keeps ticking ..

more options

Ok, fine .. . No one will help me, not even after years and years of being a FireFox-user. I'll just reinstall this ... and stick with Chrome.

inappropriate words removed J99

Modified by John99

more options

Sorry you are having problems. There is however no simple solution other than changing browser. Flash Player 11.3 was released with a few changes including using a new protected mode. Since then some Firefox users have had crashes and various other problems. Often the only solution so far has been to downgrade to flash 10.3 or 11.2 (Or some geeks fiddle with the settings).


The current suggested advice/action is still: Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox 13 are most probably caused by a recent Flash 11.3 update and/or a malfunctioning Real Player browser plugin.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Flash Plugin - Keep it up to date and troubleshoot problems

Adobe Flash plugin has crashed - Prevent it from happening again

Flash 11.3 doesn't load video in Firefox

Other, more technical information about these issues can be found under these Links:

http://forums.adobe.com/thread/1018071?tstart=0

http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html


Internet Explorer uses a different type of Flash Software, and should still work. Google Chrome has for a while now come with an integrated FlashPlayer and also would be expected to continue working.

NOTE you may need to uninstall FlashPlayer with an Adobe uninstaller. (That is the method given in the official advice above) before reinstalling Flash 10.3 or 11.2, but that could have unintended consequences, and mean you need to reinstall Flashlpayer then for IE before that will work.

more options