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Firefox won't open/start on Vista OS. No changes & no new updates

  • 2 replies
  • 37 have this problem
  • 16 views
  • Last reply by dsheph501

AnonymousUser
AnonymousUser
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Firefox message said "running. close all firefox windows". Firefox window did not appear to be open so I shut down puter and rebooted. Firefox will not load, open, connect. Nothing. I've even gone into the computer file to click on firefox.exe file. Nothing, zip, nada

this evening

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.4; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 1.1.4322; InfoPath.1; .NET CLR 3.5.30729; .NET CLR 3.0.30729)

Firefox message said "running. close all firefox windows". Firefox window did not appear to be open so I shut down puter and rebooted. Firefox will not load, open, connect. Nothing. I've even gone into the computer file to click on firefox.exe file. Nothing, zip, nada == this evening == == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.4; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 1.1.4322; InfoPath.1; .NET CLR 3.5.30729; .NET CLR 3.0.30729)

Chosen solution

See http://kb.mozillazine.org/Browser_will_not_start_up --- You can do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop. Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer. It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. You can initially skip the step to create a new profile, that may not necessary for this issue. ..... See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

See also http://kb.mozillazine.org/Profile_backup and Back up and restore information in Firefox profiles

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All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

See http://kb.mozillazine.org/Browser_will_not_start_up --- You can do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop. Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer. It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. You can initially skip the step to create a new profile, that may not necessary for this issue. ..... See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

See also http://kb.mozillazine.org/Profile_backup and Back up and restore information in Firefox profiles

dsheph501
dsheph501
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This solution really worked for my computer. Thanks for the solution.