Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Suspicious sign in

  • 1 reply
  • 0 have this problem
  • Last reply by Paul

more options

Hi there, on Monday on 3:43 and 4:41 o clock I got two emails reading „Your Mozilla account was used to sign in“. I didnt Login by myself at this Point, also was not using Firefox for some time.

The E-Mails seemed legit, but I went directly to the Mozilla Website by Browser without clicking links in the emails.

In the recent activity the Login attempts were visible. There were no unknown devices connected.

At 8:54 I changed my Password and activated 2FA.

Can you tell if someone truly accessed my account? Or did the person just try?

Thanks, Daniel

Hi there, on Monday on 3:43 and 4:41 o clock I got two emails reading „Your Mozilla account was used to sign in“. I didnt Login by myself at this Point, also was not using Firefox for some time. The E-Mails seemed legit, but I went directly to the Mozilla Website by Browser without clicking links in the emails. In the recent activity the Login attempts were visible. There were no unknown devices connected. At 8:54 I changed my Password and activated 2FA. Can you tell if someone truly accessed my account? Or did the person just try? Thanks, Daniel
Attached screenshots

All Replies (1)

more options

Hi

What I think has happened is that your username and password was used to log in to your account. The most common method for attackers to obtain user/password in these situations is malware installed on your computer. You should consider anything in your account compromised

At a minimum you should change your password to something you don't use on any other accounts. You may want to delete and recreate your account fresh for peace of mind. Consider enabling 2FA which would prevent someone with only the username and password from logging in to the account.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.