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Why does the new version of Thunderbird no longer filter spam?

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  • Last reply by Matt

adtypeanddesign
adtypeanddesign
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I've been a Thunderbird user for many years and have always been impressed with its ability to send most spam messages to the junk folder. However, the new version of Thunderbird, while visually appealing, no longer filters spam and I have to send the messages to junk manually. What is wrong with the new version?

I've been a Thunderbird user for many years and have always been impressed with its ability to send most spam messages to the junk folder. However, the new version of Thunderbird, while visually appealing, no longer filters spam and I have to send the messages to junk manually. What is wrong with the new version?

All Replies (3)

Matt
Matt
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does it not mark them as spam, or not move them from the inbox? (Two different related processes)

adtypeanddesign
adtypeanddesign Question owner
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No, they just sit in the Inbox now, where they used to sit in the Inbox for a few seconds and then move to Junk automatically. Maybe I need to check the Settings..

Matt
Matt
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The moving, or failure to do so, is most often the result of an antivirus product scanning the inbox file, making it impossible to update it.

Make sure your antivirus product does not scan in the Thunderbird profile folder when files change. Generally you can add an exception to the antivirus program for certain folders. Make Thunderbirds profile one of them.