Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox won't load certain sites (Princess.com, Schwab.com etc)

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

Something has changed with my Firefox browser. It will no longer load certain sites or it takes forever to load them. I have to switch to Microsoft Edge browser to load the sites. I'm wondering if there is some security function enabled on Firefox that is causing this problem. It started a few months ago but prior to that everything worked fine. Hate to give up Firefox but it this continues will move over to Microsoft.

Something has changed with my Firefox browser. It will no longer load certain sites or it takes forever to load them. I have to switch to Microsoft Edge browser to load the sites. I'm wondering if there is some security function enabled on Firefox that is causing this problem. It started a few months ago but prior to that everything worked fine. Hate to give up Firefox but it this continues will move over to Microsoft.

All Replies (5)

more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

more options

You can check the connection settings.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

more options

Turned off Smart Block then websites loaded. Restarted computer tried again with same websites & back to the old problem, wouldn't load. Checked and Smart Block was still turned off. Turned it back on because why not! Frustrating as something has changed in Firefox & now I have to move to Microsoft.

more options
more options

rvhjjh said

Turned off Smart Block then websites loaded. Restarted computer tried again with same websites & back to the old problem, wouldn't load. Checked and Smart Block was still turned off.

Try turning it on and off.