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can not receive emails.

  • 1 reply
  • 2 have this problem
  • 55 views
  • Last reply by Toad-Hall

sassersontrucking
sassersontrucking
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Can not receive emails for [email edited from public] @fairpoint.net. Please call to help walk me through this. I am not tech savy. Thank you.

Can not receive emails for [email edited from public] @fairpoint.net. Please call to help walk me through this. I am not tech savy. Thank you.

Modified by James

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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You need to supply information so the forum can understand your setup.

What OS are you using? Windows 10 or MAC OS ? What version of Thunderbird are you using? Did the problem occur immediately after a Thunderbird update? What Anti-Virus product are you using? Are you talking about an Imap or Pop mail account? Is the problem only with receiving email or is there a problem sending as well? Do you have other mail accounts/email address which are receiving ok - so it is just the one account ? Is Thunderbird in Online mode? - If it is Offline then that explains why there is no access to internet. What error message do you get when you try to 'Get Messages'? - post image of it.

What server settings are you using - post info of the following: In Thunderbird

  • Help > More Troubleshooting Information
  • Scroll down to 'Mail and News Accounts' section
  • Copy all the data and post it into this forum question.