Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Unable to access addons since BING hi jacked my google

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

more options

FredMcD replied to my Bing problem with Firefox, but sadly despite trying several ways as soon as I click on add-on my page just goes blank.

Tools add-on same blank page, same with Firefox page click on the three lines scroll down to add on blank screen comes up.

When I googled this problem there were several videos that stated it was a virus, I have Malwarebytes premium so I have also contacted them for their assistance. Bing or any other of the sites listed SafeSearch etc. none are listed in my files list so nothing to delete.

Is it worth deleting Firefox and then next day download it fresh, or is the bad add-on just lurking ready to attach itself again.

FredMcD replied to my Bing problem with Firefox, but sadly despite trying several ways as soon as I click on add-on my page just goes blank. Tools add-on same blank page, same with Firefox page click on the three lines scroll down to add on blank screen comes up. When I googled this problem there were several videos that stated it was a virus, I have Malwarebytes premium so I have also contacted them for their assistance. Bing or any other of the sites listed SafeSearch etc. none are listed in my files list so nothing to delete. Is it worth deleting Firefox and then next day download it fresh, or is the bad add-on just lurking ready to attach itself again.

All Replies (1)

more options

Original question: https://support.mozilla.org/questions/1322156 Please post your responses there.