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Unable to log in to a website

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

john529
john529
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I have an account with a company which deals with international money transfers. I have used this account for several years. Recently I have been unable to login (presumably because Firefox has issues with the website) and on calling the company they say I should "try using Google Chrome". I am unhappy about this - I prefer not to use a "commercial" browser and I'm particularly unhappy about using some part of the Google organisation. Please advise BTW every time I open Windows I get an invitation to use Microsoft Edge as my default browser - I thought companies were not permitted to "push" their products like this. Thanks John (British, living in France)

I have an account with a company which deals with international money transfers. I have used this account for several years. Recently I have been unable to login (presumably because Firefox has issues with the website) and on calling the company they say I should "try using Google Chrome". I am unhappy about this - I prefer not to use a "commercial" browser and I'm particularly unhappy about using some part of the Google organisation. Please advise BTW every time I open Windows I get an invitation to use Microsoft Edge as my default browser - I thought companies were not permitted to "push" their products like this. Thanks John (British, living in France)

All Replies (2)

FredMcD
FredMcD
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john529 said
BTW every time I open Windows I get an invitation to use Microsoft Edge as my default browser - I thought companies were not permitted to "push" their products like this.

You would need to take that up here; https://support.microsoft.com

http://answers.microsoft.com/en-US/windows/forum/windows_10

FredMcD
FredMcD
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john529 said
Recently I have been unable to logi

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.