Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Severe issue with the spam filter

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Wayne Mery

translate122
translate122
more options

I have recently enabled the spam filter for Thunderbird, which apparently is adaptative, however, there is a severe bug with this feature.

I have got up to 3 legitimate email address being sent to the spam folder, and when I click on Mark > Legitimate email, said emails go to the inbox but last around 2 minutes there (only to go back to the spam folder)... I do not really understand why the software is not processing this fix...

Thank you in advance for any help!

I have recently enabled the spam filter for Thunderbird, which apparently is adaptative, however, there is a severe bug with this feature. I have got up to 3 legitimate email address being sent to the spam folder, and when I click on Mark > Legitimate email, said emails go to the inbox but last around 2 minutes there (only to go back to the spam folder)... I do not really understand why the software is not processing this fix... Thank you in advance for any help!

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

translate122 said
I have got up to 3 legitimate email address being sent to the spam folder, and when I click on Mark > Legitimate email, said emails go to the inbox but last around 2 minutes there (only to go back to the spam folder)... I do not really understand why the software is not processing this fix...

See "whitelist" at https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages#w_per-account-settings