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Unable to write an email in Thunderbird 60.2.1 on Ubuntu 18.04.1.

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by Matt

HossDelgado
HossDelgado
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As soon as I click on the "Write" button, a new window opens, titled "Write: (no subject)". The application becomes unresponsive, then maxes out one CPU core, with RAM usage reaching about 400 MB. I'm forced to end the process. Is this a bad setting, or is this a legitimate bug? Note that I am unable to send the details using the Troubleshooting Information page's "Send via email" button, as this opens the "Write" window, and becomes unresponsive again.

Thank you for your assistance.

Here are the details from the Troubleshooter: 

 Application Basics

   Name: Thunderbird
   Version: 60.2.1
   Build ID: 20181010142617

   User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:60.0) Gecko/20100101 Thunderbird/60.2.1
   OS: Linux 4.15.0-36-generic

   Multiprocess Windows: 0/0 (Disabled)
   Web Content Processes:
   Stylo: content = true (enabled by default), chrome = true (enabled by default)
   Enterprise Policies:
   Google Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account6:
     INCOMING: account6, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext
     OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true

   account7:
     INCOMING: account7, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext
     OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true

   account8:
     INCOMING: account8, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext
     OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true

   account15:
     INCOMING: account15, , (imap) localhost:1143, plain, passwordCleartext
     OUTGOING: , localhost:1025, plain, passwordCleartext, true

 Crash Reports for the Last 3 Days

 All Crash Reports

 Extensions

     Name
     Version
     Enabled
     ID

       ImportExportTools
       3.3.0
       true
       {3ed8cc52-86fc-4613-9026-c1ef969da4c3}

       Lightning
       6.2.2.1
       true
       {e2fda1a4-762b-4020-b5ad-a41df1933103}

       Messaging Menu and Unity Launcher integration
       1.4
       true
       messagingmenu@mozilla.com

 Security Software

   Type: Name

     Antivirus:
     Antispyware:
     Firewall:
As soon as I click on the "Write" button, a new window opens, titled "Write: (no subject)". The application becomes unresponsive, then maxes out one CPU core, with RAM usage reaching about 400 MB. I'm forced to end the process. Is this a bad setting, or is this a legitimate bug? Note that I am unable to send the details using the Troubleshooting Information page's "Send via email" button, as this opens the "Write" window, and becomes unresponsive again. Thank you for your assistance. Here are the details from the Troubleshooter: Application Basics Name: Thunderbird Version: 60.2.1 Build ID: 20181010142617 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:60.0) Gecko/20100101 Thunderbird/60.2.1 OS: Linux 4.15.0-36-generic Multiprocess Windows: 0/0 (Disabled) Web Content Processes: Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Google Key: Missing Mozilla Location Service Key: Missing Safe Mode: false Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account6: INCOMING: account6, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true account7: INCOMING: account7, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true account8: INCOMING: account8, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext OUTGOING: , smtpout.secureserver.net:465, SSL, passwordCleartext, true account15: INCOMING: account15, , (imap) localhost:1143, plain, passwordCleartext OUTGOING: , localhost:1025, plain, passwordCleartext, true Crash Reports for the Last 3 Days All Crash Reports Extensions Name Version Enabled ID ImportExportTools 3.3.0 true {3ed8cc52-86fc-4613-9026-c1ef969da4c3} Lightning 6.2.2.1 true {e2fda1a4-762b-4020-b5ad-a41df1933103} Messaging Menu and Unity Launcher integration 1.4 true messagingmenu@mozilla.com Security Software Type: Name Antivirus: Antispyware: Firewall:

All Replies (2)

HossDelgado
HossDelgado Question owner
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Update: If anyone else is experiencing this issue, removing the HTML signatures for each account resolves the problem.

Matt
Matt
  • Moderator
  • Top 10 Contributor
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HossDelgado said

Update: If anyone else is experiencing this issue, removing the HTML signatures for each account resolves the problem.

This is the second report I have seen, along with a couple of bug reports. https://bugzilla.mozilla.org/show_bug.cgi?id=1481276 https://bugzilla.mozilla.org/show_bug.cgi?id=1477582

Perhaps more information on one of the bugs might more them forward.