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Outlook Emails Appear Blank In Pop-Up/Full Screen Mode (since v58.x)

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

danevaz
danevaz
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Win 7/64 bit - all latest updates. Since v58.x (and now v60), when I click on an email link in my Outlook inbox (in order to view the selected email in pop-up/full screen mode), the pop-up window appears blank. When I fall back to a pre-v58 version the above works as expected (as it has for years).

Thanks, Danny V.

Win 7/64 bit - all latest updates. Since v58.x (and now v60), when I click on an email link in my Outlook inbox (in order to view the selected email in pop-up/full screen mode), the pop-up window appears blank. When I fall back to a pre-v58 version the above works as expected (as it has for years). Thanks, Danny V.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi Danny, at some point I got switched over to "Outlook beta" and the popups are working fine with that layout.

If I switch back to the older layout, I get the blank blank popup. I think this came up before but I can't find the older thread in a quick search.

Do you want to try the beta (there's a slider switch icon above the Inbox for that)?

FredMcD
FredMcD
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Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.171

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration