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Firefox automatically updating crashed system and now not only no Firefox but clicking on ex-icon I'm told it's incompatible with my version Windows (7) ???

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  • Last reply by FredMcD

EllenFlynn
EllenFlynn
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Have Windows 7. System crashed, restarted in safe mode, Firefox note that will restart when finished updating, crashed again immediately, started again in safe mode, however opened to no Firefox icon and when I click on the ex-icon I get a note that says, "The version of this file is not compatible with the version of Windows you are running. Check your computer’s system to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.” When I hit 'OK' I get a Windows note, “Can’t open this item. It might have been moved, or deleted. Do you want to remove this item? Yes/No”

I have also lost saved webpages on desktop that were part of a research project. (Same ex-icon icon.) Never had this problem with previous automatic updates. (Although since previous update closing Firefox difficult.)

What's going on???? Note is gobbledygook to me. Having to use Google!

Have Windows 7. System crashed, restarted in safe mode, Firefox note that will restart when finished updating, crashed again immediately, started again in safe mode, however opened to no Firefox icon and when I click on the ex-icon I get a note that says, "The version of this file is not compatible with the version of Windows you are running. Check your computer’s system to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.” When I hit 'OK' I get a Windows note, “Can’t open this item. It might have been moved, or deleted. Do you want to remove this item? Yes/No” I have also lost saved webpages on desktop that were part of a research project. (Same ex-icon icon.) Never had this problem with previous automatic updates. (Although since previous update closing Firefox difficult.) What's going on???? Note is gobbledygook to me. Having to use Google!

All Replies (1)

FredMcD
FredMcD
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Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Note: Many have reported issues using the 64bit Firefox. Install the 32bit version.


Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove the profiles folder.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia