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Gmail Account no longer synching

  • 1 reply
  • 3 have this problem
  • 9 views
  • Last reply by christ1

nkcoll
nkcoll
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Hi,

I have two gmail accounts on my business' domain and suddenly one of them will no longer sync with Thunderbird. I have tried removing the account and adding it again. Nothing works. I have allowed full app security access to the gmail account and it is set up identically to the gmail account that syncs fine.

I have tried de-installing Thunderbird and reinstalling but my accounts just pop back exactly as they were.

Please can someone help as it's driving me mad! Thank you.

Hi, I have two gmail accounts on my business' domain and suddenly one of them will no longer sync with Thunderbird. I have tried removing the account and adding it again. Nothing works. I have allowed full app security access to the gmail account and it is set up identically to the gmail account that syncs fine. I have tried de-installing Thunderbird and reinstalling but my accounts just pop back exactly as they were. Please can someone help as it's driving me mad! Thank you.

All Replies (1)

christ1
christ1
  • Top 25 Contributor
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one of them will no longer sync with Thunderbird.

What exactly does that mean? Please explain in detail

  • what you're doing
  • what happens
  • what you expect to happen
Nothing works.

Not a very useful problem description. Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

I have tried de-installing Thunderbird and reinstalling but my accounts just pop back exactly as they were.

Not sure what else you were expecting when re-installing Thunderbird. Profile files are stored separately from the Thunderbird program files. The program files are static and do not change (except when you upgrade the Thunderbird application version). Because we store profile and program files separately, you can uninstall Thunderbird without losing your messages and settings, and if something goes wrong with a Thunderbird update your information will still be available. It also means that you don't have to reinstall Thunderbird in order to delete your information or troubleshoot a problem.