Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am using an MacBook Pro. I accidentally deleted the Thunderbird Profile.

  • 7 replies
  • 2 have this problem
  • 1 view
  • Last reply by jsismyrock

more options

I can't restore the profile. So I re-download Thunderbird and try to Re-install it. Your Thunderbird profile cannot be loaded. It may be missing or inaccessible.

I can't restore the profile. So I re-download Thunderbird and try to Re-install it. Your Thunderbird profile cannot be loaded. It may be missing or inaccessible.

Chosen solution

I got it working!

Read this answer in context 👍 0

All Replies (7)

more options
I can't restore the profile.

Why not? Don't you have a backup? Something called Time Machine?

more options

Well I didn't know how to do a backup so Id didn't do a back up the Time Machine didn't work.

more options

Make sure you can see hidden files and folders:


MAC Profile is usually stored here: Mac OS X Profile folders are located here:

  • ~/Library/Thunderbird/Profiles/<Profile name>/

The tilde character (~) refers to the current user's Home folder, so ~/Library is the /Macintosh HD/Users/<username>/Library folder.

'Profile name' folder is usually called 'xxxxxxxx.default', where the x's are letters and numbers. What do you see in the ~/Library/Thunderbird/Profiles folder ? Post an image so the forum can see what you have got stored.


In the ~/Library/Thunderbird folder, there should be a 'profiles.ini' file. Open this using a simple text editor program like Notepad. Post an image of the contents.

more options

None, I told you there is NO Thunderbird Folder in the Library.

more options

Sorry, I try this:

/Macintosh HD/Users/<username>/Library folder

But there is NO Library folder though.

more options

Ok, I did found:

/Macintosh HD/Users/<username>/Library folder

Thunderbird/Profiles/

Nothing in that folder.

more options

Chosen Solution

I got it working!