Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

1. Open the Troubleshooting Information page using one of these methods:
   • Click the menu button , click help and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
   • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

Tyler Downer said

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

I had forgotten to include that Yes, I had also tried that non-answer.

All Refresh does is destroy my Firefox. It does not tell me WHY Firefox will not show mlb.com properly nor WHY mlb.com is the only site I have trouble viewing in Firefox, nor does Refresh let me see mlb.com properly when it works in every other browser I have.

Could someone please address those questions?

Still hoping for someone to address the question.

I also have this problem. mlb.com shows up good in SeaMonkey and Waterfox but not in Firefox. I use Firefox less and less because it no longer works in more and more sites.

WorldFusionRadio.WorldFusionRadio said

I also have this problem. mlb.com shows up good in SeaMonkey and Waterfox but not in Firefox. I use Firefox less and less because it no longer works in more and more sites.

Yes. And the Firefox support forum seems entirely uninterested in helping solve technical problems. All anyone seems to do in response to reports is paste in a non-answer of "look over here and figure it out for yourself."

mlb.com works perfectly fine for me. Do you have any antivirus, firewalls or content blockers that may be interfering?

Tyler Downer said

mlb.com works perfectly fine for me.

Yes, mlb.com works perfectly fine for me in every OTHER browser but Firefox. So the issue is not any antivirus, firewall or anything general to the computer.

Again, I have NO add-ons, plugins, or extensions running in Firefox. Since Firefox 53 update, mlb.com has ceased working in Firefox.

It is possible you have a Firewall or something blocking Firefox, which is why I asked you what your setup was. Since I can't access your computer you're going to have to give me details on your setup.

Tyler Downer said

It is possible you have a Firewall or something blocking Firefox,

No. Please refer to the image I posted in the initial question. Nothing is blocking mlb.com; Firefox is not rendering it properly. mlb.com is the only site that my Firefox has any problem with and Firefox is my only browser that has problems with mlb.com.

   Yes, I have cleared my cache and cookies.
   Yes, I have tried it in Safe Mode and the result is the same.
   Yes, I have tried hardware acceleration both on and off.
   Yes, I have tried disabling IPv6.
   Yes, I have all current updates. 

Raw Troubleshooting data in next post.

{

 "application": {
   "name": "Firefox",
   "osVersion": "Windows_NT 6.1",
   "version": "57.0",
   "buildID": "20171112125346",
   "userAgent": "Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0",
   "safeMode": false,
   "updateChannel": "release",
   "supportURL": "https://support.mozilla.org/1/firefox/57.0/WINNT/en-US/",
   "numTotalWindows": 6,
   "numRemoteWindows": 6,
   "remoteAutoStart": true,
   "currentContentProcesses": 5,
   "maxContentProcesses": 4,
   "autoStartStatus": 1,
   "styloBuild": true,
   "styloDefault": true,
   "styloResult": true,
   "keyGoogleFound": true,
   "keyMozillaFound": true
 },
 "modifiedPreferences": {
   "accessibility.typeaheadfind.flashBar": 0,
   "accessibility.lastLoadDate": 1506703893,
   "browser.cache.disk.filesystem_reported": 1,
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.frecency_experiment": 2,
   "browser.cache.disk.smart_size.use_old_max": false,
   "browser.cache.disk.capacity": 1024,
   "browser.cache.disk.smart_size.enabled": false,
   "browser.download.manager.alertOnEXEOpen": true,
   "browser.download.useDownloadDir": false,
   "browser.places.smartBookmarksVersion": 8,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20171112125346",
   "browser.startup.homepage_override.mstone": "57.0",
   "browser.startup.homepage": "http://worldfusionradio.com/",
   "browser.startup.homepage_override.buildID": "20171112125346",
   "browser.tabs.tabMinWidth": 110,
   "browser.tabs.warnOnClose": false,
   "browser.tabs.loadInBackground": false,
   "browser.tabs.remote.autostart.2": true,
   "browser.tabs.drawInTitlebar": false,
   "browser.tabs.tabClipWidth": 180,
   "browser.tabs.warnOnOpen": false,
   "browser.urlbar.suggest.searches": false,
   "browser.urlbar.searchSuggestionsChoice": false,
   "browser.urlbar.userMadeSearchSuggestionsChoice": true,
   "dom.apps.lastUpdate.buildID": "20161019084923",
   "dom.ipc.plugins.flash.disable-protected-mode": true,
   "dom.push.userAgentID": "48d106f64246485c918007d69949fd6b",
   "dom.max_script_run_time": 0,
   "dom.max_chrome_script_run_time": 0,
   "dom.ipc.processCount": 4,
   "dom.apps.reset-permissions": true,
   "dom.apps.lastUpdate.mstone": "49.0.2",
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "57.0",
   "font.size.variable.x-western": 14,
   "font.internaluseonly.changed": true,
   "gfx.driver-init.driverVersion": "8.15.10.2455",
   "gfx.crash-guard.d3d11layers.appVersion": "56.0.2",
   "gfx.driver-init.appVersion": "42.0",
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11": true,
   "gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle": true,
   "gfx.crash-guard.d3d11layers.driverVersion": "8.15.10.2455",
   "gfx.driver-init.feature-d2d": true,
   "gfx.crash-guard.d3d11layers.deviceID": "0x0116",
   "gfx.driver-init.deviceID": "0x0116",
   "gfx.driver-init.status": 2,
   "gfx.crash-guard.d3d11layers.feature-d3d11": true,
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle": true,
   "gfx.crash-guard.status.glcontext": 2,
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11": false,
   "gfx.crash-guard.d3d11layers.feature-d2d": true,
   "gfx.crash-guard.status.d3d11layers": 2,
   "gfx.driver-init.feature-d3d11": true,
   "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp": false,
   "gfx.direct3d.last_used_feature_level_idx": 0,
   "gfx.crash-guard.status.d3d9video": 2,
   "layers.mlgpu.sanity-test-failed": false,
   "layers.acceleration.disabled": true,
   "media.gmp-eme-adobe.lastUpdate": 1462958449,
   "media.webrtc.debug.aec_log_dir": "C:\\Users\\Douglas\\AppData\\Local\\Temp",
   "media.webrtc.debug.log_file": "C:\\Users\\Douglas\\AppData\\Local\\Temp\\WebRTC.log",
   "media.gmp-widevinecdm.lastUpdate": 1508623306,
   "media.gmp-gmpopenh264.lastUpdate": 1510407112,
   "media.gmp-eme-adobe.abi": "x86-msvc-x64",
   "media.hardware-video-decoding.failed": false,
   "media.gmp-widevinecdm.version": "1.4.8.1008",
   "media.gmp-gmpopenh264.abi": "x86_64-msvc-x64",
   "media.gmp-eme-adobe.version": "17",
   "media.gmp-manager.lastCheck": 1511017442,
   "media.gmp-widevinecdm.abi": "x86_64-msvc-x64",
   "media.youtube-ua.override.to": "43",
   "media.benchmark.vp9.versioncheck": 1,
   "media.gmp.storage.version.observed": 1,
   "media.benchmark.vp9.fps": 54,
   "media.gmp-widevinecdm.enabled": false,
   "media.gmp-gmpopenh264.version": "1.7.1",
   "media.gmp-gmpopenh264.enabled": false,
   "media.gmp-manager.buildID": "20171112125346",
   "network.http.max-persistent-connections-per-server": 4,
   "network.auth.allow-subresource-auth": 2,
   "network.predictor.cleaned-up": true,
   "network.cookie.prefsMigrated": true,
   "network.dns.disableIPv6": true,
   "places.history.expiration.transient_current_max_pages": 137971,
   "places.database.lastMaintenance": 1510924832,
   "plugin.state.nprpchromebrowserrecordext": 0,
   "plugin.importedState": true,
   "plugin.state.npctrl": 1,
   "plugin.state.nprphtml5videoshim": 0,
   "plugin.state.npitunes": 0,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "plugin.state.nprndlchromebrowserrecordext": 0,
   "plugin.state.nppl": 0,
   "plugin.state.nppdf": 0,
   "plugin.state.npdivx": 0,
   "plugin.state.npgoogleupdate": 0,
   "plugin.state.npovshelper": 0,
   "plugin.state.flash": 0,
   "plugin.state.npwlpg": 0,
   "plugins.ctprollout.cohort": "early-adopter-ctp",
   "plugins.flashBlock.enabled": false,
   "print.printer_Microsoft_XPS_Document_Writer.print_orientation": 0,
   "print.printer_Microsoft_XPS_Document_Writer.print_evenpages": true,
   "print.printer_Microsoft_XPS_Document_Writer.print_in_color": true,
   "print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top": 0,
   "print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right": 0,
   "print.printer_Microsoft_XPS_Document_Writer.print_reversed": false,
   "print.printer_Microsoft_XPS_Document_Writer.print_page_delay": 50,
   "print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left": 0,
   "print.printer_Microsoft_XPS_Document_Writer.print_edge_left": 0,
   "print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit": 1,
   "print.printer_Microsoft_XPS_Document_Writer.print_margin_top": "0.5",
   "print.printer_Microsoft_XPS_Document_Writer.print_edge_right": 0,
   "print.printer_Microsoft_XPS_Document_Writer.print_margin_right": "0.5",
   "print.printer_Microsoft_XPS_Document_Writer.print_paper_name": "",
   "print.printer_Microsoft_XPS_Document_Writer.print_scaling": "  1.00",
   "print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom": 0,
   "print.printer_Microsoft_XPS_Document_Writer.print_footerleft": "&PT",
   "print.printer_Microsoft_XPS_Document_Writer.print_headercenter": "",
   "print.printer_Microsoft_XPS_Document_Writer.print_bgcolor": false,
   "print.printer_Microsoft_XPS_Document_Writer.print_headerleft": "&T",
   "print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit": true,
   "print.printer_Microsoft_XPS_Document_Writer.print_headerright": "&U",
   "print.printer_Microsoft_XPS_Document_Writer.print_footerright": "&D",
   "print.printer_Microsoft_XPS_Document_Writer.print_paper_height": "279.00",
   "print.printer_Microsoft_XPS_Document_Writer.print_oddpages": true,
   "print.printer_Microsoft_XPS_Document_Writer.print_paper_width": "215.00",
   "print.printer_Microsoft_XPS_Document_Writer.print_bgimages": false,
   "print.printer_Microsoft_XPS_Document_Writer.print_duplex": -437918235,
   "print.printer_Microsoft_XPS_Document_Writer.print_margin_left": "0.5",
   "print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom": 0,
   "print.printer_Microsoft_XPS_Document_Writer.print_edge_top": 0,
   "print.printer_Microsoft_XPS_Document_Writer.print_to_file": false,
   "print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom": "0.5",
   "print.printer_Microsoft_XPS_Document_Writer.print_footercenter": "",
   "print.printer_Microsoft_XPS_Document_Writer.print_resolution": 600,
   "print.printer_Microsoft_XPS_Document_Writer.print_paper_data": -1,
   "print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type": 0,
   "privacy.sanitize.migrateClearSavedPwdsOnExit": true,
   "privacy.sanitize.migrateFx3Prefs": true,
   "security.default_personal_cert": "Select Automatically",
   "security.sandbox.content.tempDirSuffix": "{e44f1b11-ee40-4417-8160-32ff0f04b13f}",
   "security.disable_button.openCertManager": false,
   "security.disable_button.openDeviceManager": false,
   "services.sync.declinedEngines": "",
   "services.sync.lastPing": 1511091753,
   "services.sync.lastSync": "Sun Nov 19 2017 15:34:44 GMT+0000 (GMT Standard Time)",
   "services.sync.engine.prefs.modified": false,
   "storage.vacuum.last.places.sqlite": 1510233135,
   "storage.vacuum.last.queue.sqlite": 1478354164,
   "storage.vacuum.last.index": 1
 },
 "lockedPreferences": {},
 "media": {
   "currentAudioBackend": "wasapi",
   "currentMaxAudioChannels": 2,
   "currentPreferredChannelLayout": "stereo",
   "currentPreferredSampleRate": 192000,
   "audioOutputDevices": [
     {
       "name": "42PX7DC-UA (Intel(R) Display Audio)",
       "groupId": "HDAUDIO\\FUNC_01&VEN_8086&DEV_2805&SUBSYS_80860101&REV_1000\\4&30f47cdd&0&0301",
       "vendor": "",
       "type": 2,
       "state": 0,
       "preferred": 0,
       "supportedFormat": 4112,
       "defaultFormat": 4096,

24 hours and still no help.

48 hours and still no help.

Four days and still no help.

Five days and still no help.

Seven days and STILL no attempt to solve this issue.

Can you create a new profile and test there? Profile Manager - Create, remove or switch Firefox profiles