Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Error message from account server: "Unknown UID command move."

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by jakobodb

jakobodb
jakobodb
more options

When attempting to mark items as Junk or Delete them from an account connected to a mail server with IMAP and SMTP, the following error message:

"The current operation on 'Inbox' did not succeed. The mail server for account john@jiveaddiction.uk responded: Unknown UID command move."

I have checked with the hosting provider (LCN) and they said that it didn't seem to be a problem on their end, and to try getting an answer here.

If anyone has had this problem in the past and found a solution I'd be very grateful for it! Thanks in advance

When attempting to mark items as Junk or Delete them from an account connected to a mail server with IMAP and SMTP, the following error message: "The current operation on 'Inbox' did not succeed. The mail server for account john@jiveaddiction.uk responded: Unknown UID command move." I have checked with the hosting provider (LCN) and they said that it didn't seem to be a problem on their end, and to try getting an answer here. If anyone has had this problem in the past and found a solution I'd be very grateful for it! Thanks in advance

Chosen solution

I responded to someone yesterday with that exact error. Basically it is most likely a misconfigured mail server.

Thunderbird asks the server what is capabilities are when the sessions commences. Move is a capability.

That the server then responds that move is an unknown command makes me think the problem is server side.

Read this answer in context 👍 0

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

I responded to someone yesterday with that exact error. Basically it is most likely a misconfigured mail server.

Thunderbird asks the server what is capabilities are when the sessions commences. Move is a capability.

That the server then responds that move is an unknown command makes me think the problem is server side.

jakobodb
jakobodb Question owner
more options

Thanks for the response Matt.

I am in the process currently of shifting the customers mail provider to Google Apps for Business, rather than using the mail system from their vps (which has been causing numerous issues lately) so hopefully when the move is completed everything will work swimmingly and we'll see if it was a misconfigured mailserver after all!

Cheers